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Customer Service Specialist with English
2 tygodni temu
About Our Client
Our Client is a company from manufacturing sector with its SSC located in Warsaw.
Job Description
- Manage daily operations within the Customer Service department.
- Deliver exceptional customer experiences throughout the entire process, from order placement to delivery and after-sales service.
- Maintain regular communication with Customer Service teams globally.
- Collaborate closely with production facilities, freight forwarders, and other critical partners to ensure seamless and efficient processes.
- Ensure prompt and effective resolution of issues.
- Foster and maintain sustainable relationships with customers and business partners.
- Coordinate with the Sales, Logistics, Finance, Demand and Planning, and Business Support teams to ensure smooth daily operations.
- Serve as a backup for Customer Service team members as needed.
- Implement new projects and address requirements from other markets.
The Successful Applicant
- At least 1 year experience in customer service or similar area
- Fluent in English and Polish language (both spoken and written)
- Experience in SAP
- Proficiency in Microsoft Office
- Customer-oriented attitude
- Ability to work independently
- Teamwork attitude
- Excellent communication and problem-solving skills
- Experience within process improvement - advantage
What's on Offer
- Annual bonus
- Private medical care
- Life insurance
- Benefit platform
- Hybrid work (4 days from office)
- Office located in the city centre
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