Customer Service Specialist with English

2 tygodni temu


Warszawa, Mazovia, Polska Michael Page Pełny etat

About Our Client

Our Client is a company from manufacturing sector with its SSC located in Warsaw.

Job Description

  • Manage daily operations within the Customer Service department.
  • Deliver exceptional customer experiences throughout the entire process, from order placement to delivery and after-sales service.
  • Maintain regular communication with Customer Service teams globally.
  • Collaborate closely with production facilities, freight forwarders, and other critical partners to ensure seamless and efficient processes.
  • Ensure prompt and effective resolution of issues.
  • Foster and maintain sustainable relationships with customers and business partners.
  • Coordinate with the Sales, Logistics, Finance, Demand and Planning, and Business Support teams to ensure smooth daily operations.
  • Serve as a backup for Customer Service team members as needed.
  • Implement new projects and address requirements from other markets.

The Successful Applicant

  • At least 1 year experience in customer service or similar area
  • Fluent in English and Polish language (both spoken and written)
  • Experience in SAP
  • Proficiency in Microsoft Office
  • Customer-oriented attitude
  • Ability to work independently
  • Teamwork attitude
  • Excellent communication and problem-solving skills
  • Experience within process improvement - advantage

What's on Offer

  • Annual bonus
  • Private medical care
  • Life insurance
  • Benefit platform
  • Hybrid work (4 days from office)
  • Office located in the city centre

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