Customer Support Consultant
2 tygodni temu
Customer Service Consultant mit Fokus auf Warenwirtschaft
Wrocław, onsite
Was die Menschen bei Aptean eint, ist ihr Engagement, Kunden-Prozesse zu vereinfachen und Erwartungen zu übertreffen. Unsere gemeinsame Idee ist die Entwicklung modernster ERP-Software für Mittel- und Großbetriebe.
Wir wachsen überdurchschnittlich und suchen DICH zur Verstärkung unseres Customer Service Teams. Du bist kommunikativ und fühlst dich in der IT-Welt zu Hause? Das Ziel: Lösen von Kundenanfragen und kompetente Betreuung sowie das Testen und Dokumentieren neuer Module und Releases.
Aufgaben:
Annahme von Kundenanfragen (IT-Ticket) Problemanalyse bzw. Fehleridentifizierung sowie der Lösungsfindung Erstellung von Dokumentationen der Anfragen Vermitteln der Kundenanforderungen an die EntwicklungsabteilungProfil:
mind. 3 Jahre Berufserfahr. im Bereich Warenwirtschaft/Logistik Verständnis für Software und Unternehmensabläufe Freude am telefonischen Umgang mit Kunden und gute sprachliche Ausdrucksfähigkeit Hohe Team- und Kommunikationsfähigkeit Flexibilität und Belastbarkeit Fließende Deutsch- und Englischkenntnisse, sowohl mündlich als auch schriftlichWünschenswert wären EDV Kenntnisse inkl. SQL und Programmier-Knowhow sowie Detail-Wissen im Logistikbereich (z.B. Lager, Beschaffung, Auftragswesen, Produktion und Materialwirtschaft)
Unser Angebot:
Für Deine wertvolle Arbeit erhältst Du ein ansprechendes Vergütungspaket mit attraktiven Vorsorge- und Sozialleistungen, sowie ein flexibles Arbeitszeitmodell.
Regelmäßiges Training und Development, sowohl von Deinem direkten Team als auch über die Aptean University sorgen für persönliche und fachliche Entwicklungsmöglichkeiten.
Wenn Du eine kreative und motivierte Persönlichkeit bist und nach Ergebnissen strebst, freuen wir uns auf Deine Bewerbung
Be ready for what's next, now.
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