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Remote Helpdesk Specialist with German
2 tygodni temu
System operacyjny, Windows
Twój zakres obowiązków, obsługa przychodzących zapytań o pomoc oraz wsparcie ze strony użytkowników (głównie przez takie kanały jak e-mail/poczta/czat/telefon), prowadzanie danych do systemu oraz proponowanie rozwiązania problemu - najczęstsze problemy są związane z brakiem hasła, rozwiązaniem błędu w danym programie (podstawowe i proste czynności) jak i bardziej złożone gdzie trzeba rozwiązać ten problem łącząc się zdalnie, administrowanie kontami użytkowników, łączenie się przez zdalny pulpit z użytkownikami, w przypadku trudniejszego problemu skierowanie użytkownika do II i III linii wsparcia, szkoleniowy proces który trwa 2 tygodnie (płatny, hotel gwarantuje pracodawca), praca poniedziałek-piątek, II zmiany między 7 a 20 (naprzemiennie co tydzień), 8h pracy
bardzo dobra znajomość języka niemieckiego : poziom C1 oraz angielskiego : poziom B1/B2, oświadczenie w obsłudze klienta w zakresie wsparcia telefonicznego (helpdesk) około roku, znajomość programów do obsługi zgłoszeń, skrzynek pocztowych, Active Directory, VPN, systemów operacyjnych Windows, aplikacji do łączenia się z pulpitem zdalnym, bardzo dobre umiejętności komunikacji i konwersacji, dokumentowania swojej pracy, pro-kliencka postawa, umiejętność pracy w zespole
Pracodawca oferuje, wynagrodzenie podstawowe - otwartość na oczekiwania kandydatów, umowa o pracę', pracę w pełni zdalną z dowolnego miejsca w polsce, wszystkie niezbędne narzędzia pracy (laptop, telefon etc), pakiet benefitów korporacyjnych : prywatna opieka medyczna, ubezpieczenie na życie, plan emerytalny, świadczenia socjalne i wiele więcej, jasną ścieżkę awansu i możliwości zarabiania większych pieniędzy, szybki proces rekrutacyjny (kilka dni) wraz z przygotowaniem do rozmowy
Benefity, dofinansowanie zajęć sportowych, prywatna opieka medyczna, dofinansowanie nauki języków, dofinansowanie szkoleń i kursów, ubezpieczenie na życie, możliwość pracy zdalnej
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