CRM Business Analyst

1 tydzień temu

Warszawa, Mazovia, Polska myGwork - LGBTQ+ Business Community Pełny etat
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day.

By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you.

Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As Business Analyst in Dynamics CRM team, you will have the opportunity to operate in a highly innovative context, on challenging projects with technologically advanced end-to-end solutions.

You will have the opportunity to improve of our customers' business implementing IT solutions that provide the competitive advantage every company needs.

Within our work environment, you will develop and apply your knowledge on the Microsoft Dynamics 365 platform, also using the various tools and frameworks of the Microsoft ecosystem such as DevOps, TFS, Project, Visio, Office 365, Project.


Skills and experiences

  • Fluent Polish and English, both verbal and written
  • Proven practical experience on the various modules of the MS Dynamics CRM 365 Customer Engagement platform, most preferable Sales and Marketing, Customer Service, Field Service modules
  • Knowledge of the Customization part of the MS Dynamics CRM 365 Customer Engagement platform (data model configuration, views, forms, advanced search, dashboard, workflow, business rules, etc.)
  • Proficient user of Microsoft tools such as Excel, Visio, PowerPoint, Word, Sharepoint

The following will be a plus:

  • Competence on the business processes in various business areas such as FMCG, Banking, Healthcare, Utilities.
  • Microsoft Dynamics certifications
  • Knowledge of complementary tools such as PowerBI and Sharepoint
  • Knowledge of the concepts of Digital Transformation, omnichannel and the social world

About you

Characteristics that can spell success for this role:

  • Collaborative, curious, client-centric
  • Resilient, adaptable, flexible
  • Passionate about tech

What you'll do

  • Translate business requirements into CRM business solutions, leverage CRM workflow technology to automate business processes
  • Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements
  • Identify key stakeholders for requirements gathering; document requirements and validate against scope
  • Contribute to requirements management, including approval, communication, traceability, and re-use
  • Contribute to transfer of functional requirements to development and test team members
  • Stay informed on updates and new releases in CRM technologies
  • Educate end users on CRM functionality, as needed

Learn more
To Learn more about Avanade check out these resources:

LinkedIn

Inside Avanade Blog

Avanade Careers

Enjoy your career
Some of the best things about working at Avanade:

  • Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth
  • Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefitsEmployee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return.

As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities.

You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise.

You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live.

It's all here, so take a closer look

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on:

  • Expanding your thinking
  • Experimenting courageously
  • Learning and pivoting

Inspire greatness in our people by:

  • Empowering every voice
  • Encouraging boldness
  • Celebrating progress

Accelerate the impact of our people by:

  • Amazing the client
  • Prioritizing what matters
  • Acting as one
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