Customer Care Specialist

2 tygodni temu

Warszawa, Mazovia, Polska nVent Pełny etat

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

In this role, as a Customer Care Specialist, you'll provide expert support and guidance to our clients, ensuring exceptional service delivery. Your primary goal is to address inquiries promptly and accurately, resolving issues while adhering to company policies and enhancing customer satisfaction. You'll be the main point of contact, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.

JOB RESPONSIBILITIES:

  • Proactive Communication: Accountable informing customers about, order updates, process updates, and relevant services. Ensure a proper quoting and quotes follow up in the respecting area in CRM SalesForce.
  • Client Onboarding: Responsible to provide detailed information to new clients, assist throughout the cooperation, create a loyal partnership
  • Efficient Problem Resolution: Efficiently handle customer complaints, technical problems, and requests, aiming for swift resolution.
  • Documentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems. Order Processing & Follow Up in SAP System
  • Quality Assurance: Monitor and maintain service quality to meet company standards.
  • Collaboration: Work collaboratively with teammates and support areas, in a team environment like Sales, Operation & Logistics.
  • Feedback Collection: Gather and analyze customer feedback to improve products and services.
  • Information Dissemination: Keep customers informed about new services and assist in marketing efforts

EDUCATION & EXPERIENCE:

  • University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field)
  • 3-5 years of experience in an industrial customer service or customer support is a must
  • English: Excellent proficiency (both spoken and written) Level C1 required
  • Experience in SAP; Sales Force is a plus
  • Experience in digitalization of customer service processes is a plus

KNOWLEDGE, SKILLS & ABILITIES:

  • Positivity and Energy: Friendly and approachable personality.
  • Effective Communication: Clear and concise communication in English.
  • Problem-Solving Skills: Analyze complex issues and find effective solutions.
  • Collaboration: Work well with colleagues from various departments.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Full availability, i.e., no other permanent commitments.

WE OFFER:

  • Christmas and holiday contribution
  • Private health care
  • Lunch card
  • Employee Assistance Program
  • Employee Stock Purchase Plan
  • Internal and external training
  • Subsidies for studies
  • Language courses funded at 100%
  • Working from home and at the office (Hybrid model)

WE HAVE:

  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
    • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.
  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance
  • Benefits to support the lives of our employees

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