Senior Customer Care Representative

2 tygodni temu

Warszawa, Mazovia, Polska Medtronic Pełny etat

Careers that Change Lives
Join Medtronic as a Senior Customer Care Representative and become a part of a company that improves people's lives.
Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.

A Day in the Life

• Responsible for monitoring physical & information flows

• Manage all incoming calls

• Handle all incoming e-mails to Customer Care shared mailboxes

• Key contact in the coordination and communication about deliveries with customers & sales

• Liaise with sales reps about customers, challenges & opportunities

• Responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with back office teams

• Responsible for logging a dispute when applicable, monitoring resolution and assisting in resolving the issue

• Responsible for exceptional emergency order management flow

• Contribute to process improvement/standardization (internal/external)

• Pro-actively contact the customer to explore possibilities and work on improvements

• Track backorders with supply chain and communicate with customers & sales

• Participation in projects initiatives in the Customer Service area to assure outstanding quality of service delivered to customers as well as to improve local processes

Must Haves

• Minimum 3 years work experience in Customer Service of an international or wholesale company

• Knowledge of SAP and Excellent knowledge of MS Excel

• Fluency in Polish and English languages (both written & spoken)

• Excellent communication and interpersonal skills

• Customer focus (ability to understand the customer needs is a must)

• Accurate, attention to details

• Eager to learn

• We are looking for a team player

Nice to Haves

• Work experience in Medical Device or Pharma industry

We Offer
We offer a competitive salary and benefits package to all our employees:

• Flexible working environment/ hybrid working environment

• Annual Incentive Plan % depending on company results

• Pension scheme and group discount on healthcare insurance

• A benefits package including medical care, Multisport Card, myBenefit

• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

• Employee Assistance Program and Recognize (our global recognition program)

• Working in a young and enthusiastic team

Our commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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