Customer Care Representative-Senior

2 tygodni temu

Warszawa, Mazovia, Polska FedEx Pełny etat
Starszy Przedstawiciel ds. Obsługi Klienta

Do Twoich zadań będzie należało:

  • telefoniczna obsługa klienta - obsługa połączeń przychodzących
  • dostarczanie dokładnych informacji i wskazówek naszym klientom za pośrednictwem telefonu, czatu lub poczty elektronicznej
  • doradzanie naszym klientom w zakresie korzystania z usług i narzędzi FedEx
  • pomaganie klientom w rozwiązywaniu bieżących problemów
  • identyfikacja nowych możliwości rozwoju biznesu z naszymi klientami
  • współpraca z innymi zespołami FedEx w celu zapewnienia wyjątkowej obsługi każdego klienta

Ważne są dla nas:

  • biegła znajomość języka polskiego i angielskiego – zarówno w mowie, jak i w piśmie – poziom min. B2
  • znajomość obsługi komputera i umiejętność łatwego poruszania się między różnymi ekranami i systemami
  • doskonałe umiejętności komunikacyjne
  • pozytywne nastawienie na rozwiązywanie problemów w celu znalezienia najlepszego rozwiązania dla klienta
  • zaufanie, empatia i życzliwość, aby zapewnić naszym klientom doskonałe wrażenia
  • elastyczność w dostosowywaniu się do dynamicznego otoczenia biznesowego
  • chęć pracy w międzynarodowym, dynamicznym środowisku

Nasza oferta:

  • stabilne zatrudnienie w oparciu o umowę o pracę
  • szkolenia wspierające wdrożenie do pracy
  • atrakcyjny pakiet świadczeń pozapłacowych (opieka medyczna, ubezpieczenie na życie, dofinansowanie do karty Multisport/MyBenefit, platforma do nauki języka angielskiego)
  • Program Wsparcia Pracowników - bezpłatne i poufne doradztwo dla pracowników i ich najbliższych w kwestiach prawnych, finansowych i psychologicznych
  • dofinansowanie do nauki i programów wspierających dalszy rozwój kompetencji
  • możliwość rozwoju zawodowego poprzez uczestnictwo w projektach, wymianę wiedzy i doświadczeń

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Nasza Firma

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Nasza Filozofia

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Nasza Kultura

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

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