![Capita](https://media.trabajo.org/img/noimg.jpg)
Team Leader with German
2 tygodni temu
JOB DESCRIPTION
Position: Customer Associate Team Leader
Company: Capita (Polska) Sp. z o.o.
What you'll be doing:
- Drive quality and quantity of outputs from assigned customer associates
- Ensure development of specialist knowledge and communication skills for optimal results
- Manage deployment times and productivity targets
Leadership of the customer associates:
- Lead customer associates through meetings and target agreements
- Manage performance and adherence to standards
- Control quality assurance and conduct employee reviews
Project-related tasks:
- Maintain project documentation and tools
- Plan and follow-up on training courses
- Organize team meetings, briefings, and prepare reports
Skills you need to succeed:
- Must have German or French at C1+ level and English at B2/C1 level
- Customer-oriented with excellent organizational and communication skills
- Strong analytical and critical thinking abilities
- Experience in a supervisory role
- Availability for training abroad
What's in it for you:
- Access to mental health helpline and extra day off for voluntary activities
- Opportunity to become an Internal Trainer
- Benefits including medical healthcare, insurance, and fitness programs
- Positive work atmosphere with work-life balance
Location: Krakow, Poland
Time Type: Full-time
Contract Type: Fixed Term
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