Customer Support Specialist

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.We successfully deliver an all-in-one tool - Synerise (YouTube link). An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel (website link) - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate AI's potential for the business.‍Having such great solutions, we are looking for a highly motivated Customer Success Specialist to join our Customer Success&Implementation Team.What will you do on a daily basis? Oversee the onboarding of new and existing clients and partners to ensure a quicker “Time To Production”.Cooperate with Synerise clients and partners during the implementation of Synerise AI Solutions at companies from various sectors (e-commerce, finance, retail, telco, etc.).Ensure that all support tickets are resolved within each client and partner SLA and manage escalations in a proactive manner.Identify new use cases and achieve the clients and partners' satisfaction, expansions, upsells, and new opportunities with clients and partners.Participate in the creation of educational content for our clients and partners (such as user guides, use cases, FAQ knowledge base, etc.).Cooperate with Business Development & IT Departments in terms of agile project management.Influence Synerise Roadmap and internal processes.What will make us a perfect match? English and Polish at an advanced level (B2 minimum), both written and spoken.Experience in related customer-facing roles.Demonstrated analytical and problem-solving skills, particularly those that apply to a “Big Data” environment.Willingness to cooperate with customers in the form of a ticket as well as providing technical training.Wxperience in working with tools from the area of marketing automation/digital marketing/Big Data.Multitasking ability.Excellent planning, organizational, and execution skills.High motivation for self-development and a desire to acquire knowledge."Digital nativity" & excellence with operating desktop & mobile devices.What will convince us even more? Fluency in other languages: Spanish/Portuguese.Familiarity with big data & AI concepts.Experience working with BI tools.Experience with low-code solutions.Familiarity with process automation tools & marketing automation platforms.Experience with REST API and familiarity with webhooks concepts.Experience with Postman or similar software.Knowledge of JavaScript.Experience in web development projects.Experience in mobile development projects.What can we provide for you? An opportunity to work in a fast-growing company, in the field of marketing automation and Artificial Intelligence. Membership in a 20+ people Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team. The opportunity for professional development in various career paths (data analysis, project management, integration etc.). The possibility to work with the biggest international clients on the market. Integration events where we focus on the atmosphere and relations between people. Daily adrenaline rushes and much, much more ;-)