ServiceNow Consultant

4 tygodni temu

Warszawa, mazowieckie, Polska EPAM Systems Pełny etat

We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions built on the ServiceNow platform.


In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.


We are supporting Employment Contract or B2B, depending on your preferences.



Responsibilities

  • Drive requirement gathering and analysis
  • Create User Stories / Requirements specifications
  • Design and improve processes in ESM (ITSM and adjacent domains)
  • Serve as a process subject matter expert to the customer and members of the team
  • Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
  • Create and maintain process documentation
  • Participate in pre-sales activities and demos


Requirements

  • Experience in designing and improvement of processes in ESM domain using process modelling tools
  • Strong communication, negotiation and presentation skills
  • Solid understanding of Agile methodologies
  • Deep understanding of ITIL
  • ServiceNow (or other ITSM tool)
  • Flexibility in working directly with technical and business stakeholders on the customer’s side
  • Experience with business process modeling and writing good documentation
  • English at B2+ level

Nice to have

  • MS Office suite


We offer

  • We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
  • We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
  • English classes
  • We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
  • Please, note:
  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively


EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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