ServiceNow Consultant

4 tygodni temu

Warszawa, mazowieckie, Polska Manpower Pełny etat

Work available from offices in several major cities in Poland: Krakow, Warsaw, Wrocław, Katowice, Poznań, Opole, Lublin, and Gdańsk.


Tasks:

  • Transform client BPO / GBS / SSC query-related processes in areas such as IT, HR, Finance

  • Provide recommendations on the “To Be” Connect to Resolve model to align with global best-in-class standards

  • Offer guidance on technology setup to meet the requirements of the transformed C2R model for specific service lines

  • Prepare user stories and use cases to define system requirements and facilitate system adjustments

  • Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs


Required skills and qualifications:

  • Practical experience with ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT

  • Understanding of Connect to Resolve / Query to Resolve processes and their application within ServiceNow

  • Experience in analyzing and understanding the business need and managing ServiceNow requirements

  • Experience collaborating with IT teams, developers, and operations to deliver solutions aligned with business objectives

  • Strong capability to convert requirements into comprehensive business cases

  • Knowledge of various Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT etc.)

  • Solid understanding of core financial processes such as Accounts Payable, Accounts Receivable, General Ledger, and MDM; additional process knowledge is advantageous

  • Fluent in English; proficiency in additional languages such as French or German is a plus


Offers:

  • Competitive salary package aligned with industry standards

  • Work in a hybrid model (twice a week in the office)

  • Access to training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management)

  • Comprehensive benefits package including health insurance, retirement plans, and wellness programs

  • Opportunities for professional development and continuous learning

  • Engagement in innovative projects within the healthcare sector

  • Supportive and collaborative work environment


The offer is for permanent job.

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