![ERGO Technology & Services](https://media.trabajo.org/img/noimg.jpg)
Business Services Operations Manager with German
3 tygodni temu
ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.
In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.
Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.
About the role
Joining us as a Business Services Operations Manager means becoming an integral part of our rapidly expanding division. In this role, you will have the responsibility of overseeing, guiding, and leading a team as well as managing stakeholders, performance, budget, allocation and change.
How you will get the job done
- directing the daily operations of the business services team, ensuring service delivery meets or exceeds defined service levels and key performance indicators (KPIs)
- regularly reviewing and streamlining processes to enhance efficiency and effectiveness, driving continuous improvement initiatives
- engaging with internal customers and stakeholders to understand their needs, obtaining feedback, and ensuring the services provided align with their expectations
- monitoring, evaluating, and reporting the performance against set metrics and initiating corrective actions where necessary
- leading, mentoring, and developing the team, promoting a culture of excellence and collaboration
- ensuring optimal staffing levels and resource allocation to meet the service demand while managing overheads and budgets
- developing and managing the operational budget ensuring cost efficiency
- working in tandem with IT and other relevant teams to deploy and optimize technology solutions and platforms to support service delivery
- identifying potential operational risks and implementing strategies and safeguards to mitigate them
- leading change initiatives, ensuring successful implementation while minimizing operational disruption
Skills and experience you will need
- fluency in German (C1) and English (B2)
- university degree
- demonstrated working experience in a senior management role within a customer service or contact center environment
- ability to inspire and motivate teams to achieve goals with strong leadership and decision-making skills
- strong analytical and conceptual skills, intercultural and social competence as well as result orientation
- excellent understanding of the revenue drivers of the business and how to maximize them within the operation
- a degree of independence, flexibility, a sense of responsibility, and effective communication skills
- extensive experience in planning, executing, and reporting
- advanced knowledge of MS Office applications
-
Junior Business Operations Specialist with German
3 tygodni temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external...
-
Junior Business Operations Specialist with German
1 miesiąc temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external...
-
Invoice Verification Clerk with German
3 tygodni temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...
-
German Speaker with Finance background
4 tygodni temu
Gdańsk, pomorskie, Trójmiasto, Polska Arla Global Shared Services Sp. z o.o. Pełny etatSpecifically, you will: Verify incoming documents by applying standard procedures and country specific knowledge Post PO and non-PO invoices in SAP in a timely manner and with the desired quality level Handle all discrepancies from the standard procedure as well as special, unique processes Apply a broader perspective to reduce process wastes and eliminate...
-
German Speaker with Finance background
4 tygodni temu
Gdańsk, pomorskie, Trójmiasto, Polska Arla Global Shared Services Sp. z o.o. Pełny etatSpecifically, you will: Verify incoming documents by applying standard procedures and country specific knowledge Post PO and non-PO invoices in SAP in a timely manner and with the desired quality level Handle all discrepancies from the standard procedure as well as special, unique processes Apply a broader perspective to reduce process wastes and eliminate...
-
Junior Content Manager with German
12 godzin temu
Gdańsk, Trójmiasto, Polska Limango Polska Pełny etatAs limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!We work and play together. We value work-life...
-
Senior PMO Officer with German
3 tygodni temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external...
-
Senior PMO Officer with German
1 miesiąc temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external...
-
Liquidity Planning Clerk
12 godzin temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...
-
IT Category Buyer
12 godzin temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...
-
Senior SAP Interface
12 godzin temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...
-
Senior Procurement Specialist Governance
12 godzin temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...
-
Project Manager Infrastructure
12 godzin temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external...
-
Product Manager with German FMCG
3 tygodni temu
Gdańsk, Trójmiasto, Polska SALES HR Pełny etatProduct Manager with German (FMCG)Gdańsk ZAKRES OBOWIĄZKÓWJako Product Manager będziesz wspierać nasz zespół zarządzania produktami w różnych zadaniach administracyjnych i operacyjnych. Odegrasz kluczową rolę w zapewnieniu płynnej realizacji procesów zarządzania produktami oraz w ułatwianiu skutecznej komunikacji między różnymi działami....
-
Global Members Support Specialist with German
4 tygodni temu
Gdańsk, pomorskie, Trójmiasto, Polska Arla Global Shared Services Sp. z o.o. Pełny etatAbout the job In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of the Members Support Specialist is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany,...
-
Global Members Support Specialist with German
4 tygodni temu
Gdańsk, pomorskie, Trójmiasto, Polska Arla Global Shared Services Sp. z o.o. Pełny etatAbout the job In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of the Members Support Specialist is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany,...
-
Business Development
2 miesięcy temu
Gdańsk, Trójmiasto, Polska Vector Synergy Pełny etatVector Synergy provides consulting, IT and cyber security services to support multi-national projects for prestigious clients in Europe including NATO and EU institutions. We have an EU/NATO Facility Security Clearance Certificate and most of consultants hold personal security clearances, which enables them to support classified projects marked with the...
-
Group Accounting Solvency II Specialist
12 godzin temu
Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...
-
Transition Manager
4 tygodni temu
Gdańsk, Trójmiasto, Polska MOWI Pełny etatAbout Mowi Central Europe Join us in Mowi Central Europe, a key part of the Mowi Group, one of the world's largest producers and suppliers of Atlantic salmon. As a leading global seafood company, Mowi Central Europe operates in multiple countries in the region, including Poland, Italy, Germany, the Czech Republic, Turkey, and Sweden.Mowi’s production...
-
Pitch Analyst with German
4 tygodni temu
Gdańsk, pomorskie, Trójmiasto, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etatWork model: Hybrid (3 days/week from the office) What we do As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...