Global Members Support Specialist with German

4 tygodni temu

Gdańsk pomorskie, Trójmiasto, Polska Arla Global Shared Services Sp. z o.o. Pełny etat


About the job


In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of the Members Support Specialist is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands).



Specifically, you will:



Proactively handle farmers' inquiries on a daily basis, ensuring high-quality, accurate, and timely support
Maintain master data
Monitor milk quality results and collaborate with other departments and external partners such as laboratories and logistics teams
Verify documentation based on established guidelines and standards
Support the administration of quality assurance programs related to sustainable farming practices
Collaborate with local teams to establish strong relationships and build trust with our farmers, fostering a cooperative and supportive environment
Contribute to the development of our knowledge library by creating informative guides and resources for farmers, enabling them to access essential information easily
Handle ad hoc tasks on a daily basis to address any immediate needs or requests from farmers and ensure their satisfaction and trust in our services

Join our team and be part of a vibrant community that values innovation, teamwork, and the pursuit of excellence.


Who are you?



Very good command of the German language (min. B2)
At least a bachelor's degree
Ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
Willingness to support farmers with they inquiries
Attention to detail, self-motivation and great organizational skills
Excellent communication skills
An ability to adapt to different styles to suit different audience
An ability to identify process improvements
Experience in dealing with documentation will be a plus
Experience in the customer service field would be a huge advantage
Experience within the Salesforce environment will be an additional advantage
What do we offer?

Flexible working time (start your day of work between 7-9) and home office work possibility
Language bonus
Trainings with experts & professional induction in a new position
Development programs (function additions, coordinator programme)
Financial support of your education
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
Relocation allowance
Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below:


Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Chill-out rooms with X-box, pool table, board games, football table and swing

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