Customer Service Specialist with Finnish

3 tygodni temu

Gdańsk pomorskie, Trójmiasto, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

About the job


Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of the team to ensure high quality customer service. You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly organised and proactive person with good communication and analytical skills, you could be just right for this role



Depending on your profile, you will be doing some of this:



Working with order handling
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed.

Who are you?


To be successful in this role you are characterized by:



An entrepreneurial mindset that is attracted to join a brand new team
Strong communication and service skills
Fluency in English and Finnish (required)
Thriving in a support center with high activity
High commitment to deliver and work to improve existing service
A customer-centric & solution-oriented approach
1-3 years of relevant professional experience (nice to have)
Knowledge and understanding of Arla systems like SAP and CSM (nice to have)

What do we offer?


Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.



International operating environment
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Trainings with experts & professional induction & development programs
Financial support of your education
Relocation package
Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Flexible working time and home office work possibility depending on business needs
Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below:



Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Spacious canteen, delicious coffee and tea available on every floor in special designed spots
Chill-out rooms with X-box, pool table, board games, football table and swing

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