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Customer Service with German
1 miesiąc temu
Naszym klientem jest firma ze Skandynawii, która przenosi procesy z całej Europy oraz otwiera nowe centrum usług wspólnych (SSC)
Szukamy osób na stanowisko
Customer Service with German - Order Management (new SSC)
Gdańsk
ZAKRES OBOWIĄZKÓW
· zapewnienie bardzo dobrej obsługi klienta biznesowego z branży FMCG, które związane jest z przetwarzaniem przychodzących zamówień w systemie SAP (od wpłynięcia zamówienia do systemu, poprzez monitorowanie statusu, aż do rozliczenia - typowy proces O2C)
· zarządzanie zamówieniami, przetwarzanie zwrotów, odpowiedzi na zapytania klientów - większość 60-70% to komunikacja mailowa, 30% to obsługa telefoniczna
· sprawdzanie klientów pod kątem kompletności dokumentów
· współpraca z działami: logistyki, produkcji, sprzedaży
POSZUKIWANE KOMPETENCJE
· Bardzo dobra znajomość języka niemieckiego (C1) oraz angielskiego (B2)
· Doświadczenie na podobnym stanowisku związanym z procesem obsługi klienta / zamówieniami minimum 3 lata
· Bardzo mile widziane doświadczenie w pracy na systemie SAP
· Umiejętności komunikacyjne, elastyczność, pro kliencka postawa
OFERUJEMY
· umowa o pracę - i bardzo atrakcyjne wynagrodzenie - otwartość na oczekiwania finansowe kandydatów
· komfortowe urządzone biuro w Gdańsku
· początkowo - praca stacjonarna (przenoszenie procesów, szkolenie, tworzenie całego centrum), potem możliwa praca hybrydowa
· pakiet benefitów od skandynawskiej firmy, który będzie dostępny po przeniesieniu procesów do Polski
· dużą samodzielność i możliwość uczestniczenia w wyjątkowym projekcie z realną możliwością awansu w ramach struktury firmy
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