Customer Service with German

3 tygodni temu

Gdańsk, Trójmiasto, Polska SALES HR Pełny etat

Naszym klientem jest firma ze Skandynawii, która przenosi procesy z całej Europy oraz otwiera nowe centrum usług wspólnych (SSC)

Szukamy osób na stanowisko



Customer Service with German - Order Management (new SSC)

Gdańsk

ZAKRES OBOWIĄZKÓW

· zapewnienie bardzo dobrej obsługi klienta biznesowego z branży FMCG, które związane jest z przetwarzaniem przychodzących zamówień w systemie SAP (od wpłynięcia zamówienia do systemu, poprzez monitorowanie statusu, aż do rozliczenia - typowy proces O2C)

· zarządzanie zamówieniami, przetwarzanie zwrotów, odpowiedzi na zapytania klientów - większość 60-70% to komunikacja mailowa, 30% to obsługa telefoniczna

· sprawdzanie klientów pod kątem kompletności dokumentów

· współpraca z działami: logistyki, produkcji, sprzedaży

POSZUKIWANE KOMPETENCJE

· Bardzo dobra znajomość języka niemieckiego (C1) oraz angielskiego (B2)

· Doświadczenie na podobnym stanowisku związanym z procesem obsługi klienta / zamówieniami minimum 3 lata

· Bardzo mile widziane doświadczenie w pracy na systemie SAP

· Umiejętności komunikacyjne, elastyczność, pro kliencka postawa

OFERUJEMY

· umowa o pracę - i bardzo atrakcyjne wynagrodzenie - otwartość na oczekiwania finansowe kandydatów

· komfortowe urządzone biuro w Gdańsku

· początkowo - praca stacjonarna (przenoszenie procesów, szkolenie, tworzenie całego centrum), potem możliwa praca hybrydowa

· pakiet benefitów od skandynawskiej firmy, który będzie dostępny po przeniesieniu procesów do Polski

· dużą samodzielność i możliwość uczestniczenia w wyjątkowym projekcie z realną możliwością awansu w ramach struktury firmy



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