Senior Business Analyst BSS Team

4 tygodni temu

Kraków, małopolskie, Polska N-iX Pełny etat 4 zł

We are looking for a Business Analyst responsible for analyzing and optimizing billing, customer care, and other related processes in a telecommunications company by gathering requirements, developing solutions, and investigating new business requests. The ultimate goal is to improve the efficiency and effectiveness of BSS operations while ensuring a clear understanding of requirements and solutions for all stakeholders involved.

Key Responsibilities:

  • Analyze and optimize business processes in the BSS area (billing, ordering, provisioning, etc.);

  • Investigate new business requests and analyze feasibility and impact on BSS, OSS and IT systems and processes;

  • Develop requirements for BSS/OSS/İT system functionality;

  • Prepare business requirements for BSS/OSS/İT solutions within projects;

  • Facilitate meetings with stakeholders and technical teams to gather and clarify requirements;

  • Translate technical language into business language to ensure clear understanding of requirements and solutions;

  • Translate business language into technical language to ensure clear understanding of requirements by technical teams;

  • Participate in testing and implementing new features in BSS systems;

  • Find solutions to complex business problems related to BSS systems and processes;

Requirements:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technologies

  • At least 2 years of experience in the telecommunications and BSS field;

  • Experience with API;

  • Knowledge of business process analysis methodologies (BPMN, UML);

  • Proficient in SQL and experience working with databases;

  • Knowledge of BSS system functionality and operation principles;

  • Experience working with JIRA and Confluence;

  • Ability to facilitate meetings and clearly communicate technical information to business stakeholders;

  • Ability to translate technical language into business language and vice versa;

  • Ability to investigate new business requests and analyze feasibility and impact on BSS systems and processes;

  • Ability to find solutions to complex technical problems related to BSS systems and processes;

  • Ability to work in a team and focus on results;

  • Analytical mindset and ability to find non-standard solutions.

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