Aktualne oferty pracy związane z Customer Success Team Leader - Szczecin, zachodniopomorskie - Eternis

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    1 miesiąc temu

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    3 tygodni temu

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    3 tygodni temu

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    2 tygodni temu

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  • Accounts Payable Team Leader

    2 tygodni temu

    Szczecin, West Pomerania, Polska Wilhelmsen group Pełny etat

    Wilhelmsen is a global company with a rich history of shaping the maritime industry. We are currently seeking an experienced Accounts Payable Team Leader to join our team in Poland.As a key member of our Finance Shared Service team, you will be responsible for leading a team of professionals, including Junior, Accountant, and Senior Accountants. Your primary...

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    3 tygodni temu

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  • Customer Service Representative

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Customer Success Team Leader

3 miesięcy temu

Szczecin, zachodniopomorskie, Polska Eternis Pełny etat

W Eternis pomagamy ludziom lepiej pracować na aplikacjach takich jak Bolt, Bolt Food, FREENOW, Glovo, Uber, Uber Eats, Wolt i innych, które są liderami transformacji mobilności oraz usług dostawczych w polskich miastach. Poprzez nasze działania, pomagamy ludziom szukającym elastycznych form pracy. Oferujemy im nowe możliwości kształtowania własnych zarobków i ustalania godzin i warunków pracy. Jako niekwestionowany lider na polskim rynku, rozliczamy tygodniowo 10 000 kierowców i kurierów w całej Polsce, zarządzamy flotą ponad 6 000 samochodów i świadczymy usługi w ponad 6 językach.


Dołącz na stanowisko: Customer Success Team Leader w jednej z najszybciej rozwijających się firm fintech w obszarze urban mobility w Europie. Pracując z nami, będziesz mieć okazję współpracować z renomowanymi markami takimi jak Bolt, FREENOW, Glovo, Uber oraz Wolt.


Twój zakres obowiązków
  • Zarządzanie zespołem specjalistów ds. obsługi klienta,
  • Monitorowanie i optymalizacja procesów obsługi klienta,
  • Szkolenie i rozwój członków zespołu,
  • Rozwiązywanie trudnych sytuacji i konfliktów z klientami,
  • Raportowanie wyników pracy zespołu i wdrażanie usprawnień.


Nasze wymagania
  • Min. 3 lata doświadczenia w obsłudze klienta, w tym min. 1 rok przy koordynacji zespołu,
  • Biegła znajomość języka angielskiego,
  • Doskonałe umiejętności interpersonalne i komunikacyjne,
  • Umiejętność zarządzania zespołem i motywowania pracowników,
  • Proaktywność i zdolność do szybkiego rozwiązywania problemów.


To oferujemy
  • Dofinansowanie do pakietu MultiSport: wspieramy aktywny styl życia,
  • Prywatna opieka medyczna: komfort i bezpieczeństwo naszych pracowników są dla nas najważniejsze,
  • Dofinansowanie do szkoleń podnoszących umiejętności językowe: Wierzymy w ciągły rozwój, dlatego wesprzemy Cię w poszerzaniu Twoich kompetencji językowych,
  • ‍♀️ Elastyczny czas pracy: Dajemy Ci możliwość dostosowania harmonogramu pracy do swoich indywidualnych potrzeb i obowiązków,
  • Niezbędne narzędzia do pracy: Zapewniamy Ci wszystko, czego potrzebujesz do efektywnego działania, w tym laptop i telefon,
  • Brak dress code’u: U nas liczy się Twój profesjonalizm i zaangażowanie.