Operations Manager

4 tygodni temu


Warszawa mazowieckie, mazowieckie, Polska Foundever Pełny etat
Location: Warsaw

Your daily tasks:

Lead teams to meet and exceed business objectives;
Line management responsibility for coaches/Team Managers;
Supervisory responsibility for multiple teams with more than one client;
Management of any client escalations related to the Operational team's performance;
Ensure GOS metrics are consistently achieved.

What do we expect from you?

Language: Proficiency in English (C1) and Polish (B2);
Experience: : 2+ years of relevant experience in team management of 100+ employees;
Technology: Knowledge of MS Office and developed computer skills;
Personal skills: Strong leadership skills with ability to manage multiple teams

Advantages will be:

Demonstrated knowledge of contact center operations and customer support;
Independence AND ability to work with minimal supervision;
Supervisory skills (including tools, processes and system knowledge);
Demonstrated ability to analyze processes, enact change, think operationally and strategically;
Soft skills.

Working Conditions

Type of contract employment contract;

Basic salary + bonuses;
Work Environment is in our new office in Warsaw.

What else should you know

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
We offer private Medicover insurance;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.




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