Customer Success Leader – Łódź

3 miesięcy temu


Łódź, łódzkie, Polska Eternis Pełny etat

W Eternis pomagamy ludziom lepiej pracować na aplikacjach takich jak Bolt, Bolt Food, FREENOW, Glovo, Uber, Uber Eats, Wolt i innych, które są liderami transformacji mobilności oraz usług dostawczych w polskich miastach. Poprzez nasze działania, pomagamy ludziom szukającym elastycznych form pracy. Oferujemy im nowe możliwości kształtowania własnych zarobków i ustalania godzin i warunków pracy. Jako niekwestionowany lider na polskim rynku, rozliczamy tygodniowo 10 000 kierowców i kurierów w całej Polsce, zarządzamy flotą ponad 6 000 samochodów i świadczymy usługi w ponad 6 językach.


Dołącz na stanowisko: Customer Success Leader w jednej z najszybciej rozwijających się firm fintech w obszarze urban mobility w Europie. Pracując z nami, będziesz mieć okazję współpracować z renomowanymi markami takimi jak Bolt, FREENOW, Glovo, Uber oraz Wolt.


Obowiązki:
  • Zarządzanie zespołem specjalistów ds. obsługi klienta (3-5 osób),
  • Monitorowanie i optymalizacja procesów obsługi klienta,
  • Szkolenie i rozwój członków zespołu,
  • Rozwiązywanie trudnych sytuacji i konfliktów z klientami,
  • Raportowanie wyników pracy zespołu i wdrażanie usprawnień.


Oczekiwania
  • Min. 3 lata doświadczenia w obsłudze klienta, w tym min. 1 rok przy koordynacji zespołu,
  • Znajomość języka angielskiego na poziomie B2,
  • Doskonałe umiejętności interpersonalne i komunikacyjne,
  • Umiejętność zarządzania zespołem i motywowania pracowników,
  • Proaktywność i zdolność do szybkiego rozwiązywania problemów.


Oferta
  • Elastyczne godziny pracy: dopasuj swój grafik do osobistych potrzeb,
  • Narzędzia pracy: zapewniamy niezbędny sprzęt, w tym laptop i telefon,
  • Prywatną opiekę medyczną: dbamy o Twoje zdrowie i bezpieczeństwo,
  • Dofinansowanie do szkoleń językowych: wspieramy rozwój Twoich umiejętności,
  • Pakiet MultiSport: promujemy zdrowy i aktywny tryb życia,
  • Brak dress code’u: stawiamy na Twoje umiejętności, nie na ubiór,
  • Spotkania integracyjne: tworzymy przyjazną i zgraną atmosferę w zespole.


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