International Customer Care Transformation Manager

2 miesięcy temu


Łódź, Łódź Voivodeship, Polska Bonprix Sp. z o.o. Pełny etat

As a Team Leader at Bonprix Sp. z o.o., you will play a key role in transforming our international customer care operations to achieve excellence in a digital world.

We are looking for an experienced leader who can break down CCM strategies and make them understandable for each team member, ensuring they understand how their contributions impact the department's and overall CCM success.

You will have a good overview of capacities and activities in the team and department, making you a competent sparring partner for functional questions. Your responsibilities include managing the team to achieve performance and quality targets, improving processual/functional skills, and shaping the future international Customer Care matrix structure.

This is a unique opportunity to work in an international setting with colleagues from France, Germany, Italy, and Poland, focused on the local Polish Operations team. If you have a passion for customer service, like flat hierarchies, and an international environment, you've come to the right place.

Our Requirements
  • You have successfully completed a study or apprenticeship with a commercial focus.
  • You are experienced in end-to-end customer care processes and related KPIs that meet department/team targets, with experience as a functional leader for an operational team.
  • You have a minimum B2-level English proficiency and B2-level Polish.
  • You possess excellent customer experience skills, able to improve it by impact assessment and analyzing measured quality results.
  • You thrive in intercultural teams and high-paced environments, dealing with conflicts positively and constructively.
What We Offer
  • Work in an international company.
  • Stable employment under an employment contract.
  • Co-financing for meals at the office.
  • Private medical care package.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
  • Seniority awards.

Based on market standards, we estimate the salary for this position to be around 40,000-50,000 PLN per month, depending on qualifications and experience.



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