International Process Manager Specialist
6 dni temu
Job Overview
We are seeking a highly skilled International Process Manager Specialist to join our team at Bonprix Sp. z o.o.
The successful candidate will be responsible for developing and implementing international process management standards, optimizing procedures, and validating business cases to improve customer satisfaction as well as in-house and service provider quality.
Key Responsibilities
- Establish process control, define KPIs, and integrate the 'voice of the customer'.
- Improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs, and impact on customers.
- Work in an international project setting with colleagues from France, Germany, Italy, and Poland.
- Help shape the company's transformation process.
Requirements
- You have successfully completed a study or an apprenticeship with a commercial focus.
- You are proficient in process management, optimization methods, and familiar with customer care processes.
- You have a good understanding of KPIs and interdependencies.
- You are skilled in root cause analysis and deriving improvement options.
- Your English proficiency is at a minimum B2 level.
- You possess very good project management skills.
- You have an entrepreneurial mindset, holistic thinking, and you are a solution-focused team player with a focus on quality.
- You are well-experienced and enjoy working in an intercultural team setup.
- You thrive to work in a high-paced, sometimes stressful, and changing environment.
- You have a strong customer/user focus.
What We Offer
- Stable employment under an employment contract.
- A private medical care package.
- A sports card at an attractive price.
- Life insurance on preferential conditions.
- Seniority awards.
- An estimated salary range of 45,000 - 60,000 PLN per year, depending on experience.
About Us
Bonprix Sp. z o.o. is an international company offering a dynamic work environment.
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