Knowledge Administrator with Italian Language: Shaping the Future of International Customer Care
1 tydzień temu
About Bonprix Sp. z o.o.
">As a leading international company, Bonprix Sp. z o.o. is committed to delivering exceptional customer care in a digital world.
We are currently seeking an experienced Knowledge Administrator to join our team and contribute to shaping the future of international customer care.
The successful candidate will be responsible for creating and maintaining working instructions, communicating updates and changes to internal units and service providers, collaborating with training and quality management teams, and serving as the primary interface with marketing and commercial departments.
This role offers a unique opportunity to work in an international setting with colleagues from France, Germany, Italy, and Poland, and to help shape the transformation process of our Customer Care Management (CCM) division.
Your Responsibilities:
- Create and maintain accurate and up-to-date working instructions and knowledge base materials.
- Communicate updates and changes to internal units and service providers, ensuring seamless integration and adoption.
- Collaborate with training and quality management teams to ensure operational readiness and effectiveness.
- Serve as the primary interface between CCM and marketing/commercial departments, ensuring timely updates and information exchange.
- Contribute to the development and implementation of knowledge management strategies and best practices.
Requirements:
- A minimum of a completed apprenticeship or equivalent experience.
- Strong analytical and problem-solving skills, with the ability to handle high volumes of information and documents.
- Excellent written and verbal communication skills, with a minimum B2-level proficiency in English and Italian.
- Ability to work independently and collaboratively as part of a global team.
- Experience with knowledge management tools and technologies, with a willingness to learn and adapt.
What We Offer:
- A competitive salary of approximately €35,000 - €45,000 per annum, depending on experience.
- Stable employment under an employment contract.
- Co-financing for meals at the office.
- Private medical care package.
- Sports card at an attractive price.
- Life insurance on preferential conditions.
- Seniority awards.
Why Join Us?
At Bonprix Sp. z o.o., we value innovation, collaboration, and excellence. As a Knowledge Administrator, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to shaping the future of international customer care.
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