Customer Service Expert with Global Reach

7 dni temu


Łódź, Łódź Voivodeship, Polska Flint Group Pełny etat
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Flint Group. This is a unique opportunity to work in a dynamic and fast-paced environment, delivering exceptional customer service and supporting our global operations.

Key Responsibilities
  • Execute daily customer orders in SAP and e-commerce portals, ensuring seamless order management and fulfillment.
  • Coordinate the entire order delivery process in SAP, including master data, pricing, availability, changes, deliveries, and incidents.
  • Develop strong relationships with mother plants and warehouses located in Europe, ensuring timely delivery and resolving any issues that may arise.
  • Manage claims efficiently and effectively, providing solutions to customers and internal stakeholders.
  • Maintain accurate and up-to-date invoice and credit/debit note records.
  • Ensure timely responses to customer queries, resolving problems and incidents promptly.
  • Foster long-term relationships with customers and internal stakeholders, building trust and loyalty.
Requirements
  • Excellent knowledge of Italian, English, and Polish languages.
  • Proven experience in Customer Service, Order Management, Logistics, Planning/Stock Replenishment, or similar areas.
  • Ability to thrive in a fast-paced environment, working under pressure to meet deadlines.
  • Strong communication skills, with a pro-client attitude and ability to build rapport with customers and colleagues.
  • Proficiency in MS Office, with knowledge of SAP an asset.
What We Offer
  • Opportunity to make a real impact on the business, driving growth and improvement.
  • Work in a dynamically developing company, with opportunities for professional growth and development.
  • Comprehensive training and knowledge-sharing programs, enabling you to develop your skills and expertise.
  • Stable working conditions, based on an employment contract.
  • Hybrid work system, offering flexibility and work-life balance.
  • Competitive salary package, including medical care, sport card, and life insurance.
  • Modern office located in the heart of Łódź, offering a collaborative and inspiring work environment.


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