Customer Service Specialist with Multilingual Support

4 tygodni temu


Łódź, Łódź Voivodeship, Polska Flint Group Pełny etat
About the Role

We are seeking an experienced Customer Service Specialist to join our team at Flint Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our clients across Europe.

Key Responsibilities
  • Execute daily customer orders in SAP and e-commerce portal, ensuring seamless order management and fulfillment.
  • Coordinate the entire order delivery process in SAP, including master data, pricing, availability, changes, deliveries, and incidents.
  • Manage daily communication with mother plants and warehouses located in Europe, ensuring timely delivery and resolving any issues that may arise.
  • Handle claims and manage invoices and credit/debit notes efficiently.
  • Maintain accurate price information in SAP and respond promptly to customer queries and ad-hoc requests.
  • Bld long-term relationships with customers and internal stakeholders through effective communication and problem-solving skills.
Requirements
  • Proficient in Italian, English, and Polish languages.
  • Minimum 2 years of experience in Customer Service, Order Management, Logistics, or Planning/Stock Replenishment roles.
  • Ability to work in a fast-paced environment with excellent time management and organizational skills.
  • Export knowledge and sea container process experience is an advantage.
  • Strong teamwork and problem-solving attitude, with excellent communication skills and a pro-client mindset.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and professional development.
  • A competitive salary range of €35,000 - €50,000 per annum, depending on experience.
  • A comprehensive benefits package, including hybrid work options, medical care, sport card, life insurance, and access to training and development programs.
  • The chance to work with a diverse team of experts and contribute to the success of Flint Group.
About Us

Flint Group is a leading provider of high-quality products and services to the printing industry. Our mission is to deliver exceptional customer experiences through innovative solutions, expert support, and a commitment to excellence.



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