Customer Support Representative with Italian Language Expertise

1 dzień temu


Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etat

Sterling Outsourcing, an international outsourcing company, is seeking a skilled Customer Service Agent to support its Fintech clients in Italian and English.

Compensation: The estimated monthly salary for this position is approximately 12,500 PLN (net allowance), along with additional benefits including Medicover medical healthcare and sport benefit systems.

Job Overview

  • Supporting clients via webchat, email, or phone calls in Italian and English.
  • Verifying customer details as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) activities.
  • Assisting new clients with account setup and providing exceptional customer service.
  • Collaborating with the Tech Team to improve the trading app based on customer feedback.

Key Responsibilities:

  • Communicate effectively with diverse clients across multiple platforms.
  • Provide accurate and timely responses to customer inquiries.
  • Maintain confidentiality and handle sensitive information securely.
  • Work closely with other departments to address customer concerns and enhance overall satisfaction.

Requirements:

  • Italian language proficiency at B2 level or above.
  • English language proficiency at B2 level or above.
  • Excellent organizational and communication skills.
  • Able to work independently and collaboratively within a team.
  • Familiarity with Microsoft Office applications.
  • Flexibility to work 8-hour shifts from Monday to Friday (9:00 AM - 6:00 PM) with occasional Saturday hours and Polish bank holidays.


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