Customer Support Representative with Italian Language Expertise
1 dzień temu
Sterling Outsourcing, an international outsourcing company, is seeking a skilled Customer Service Agent to support its Fintech clients in Italian and English.
Compensation: The estimated monthly salary for this position is approximately 12,500 PLN (net allowance), along with additional benefits including Medicover medical healthcare and sport benefit systems.
Job Overview
- Supporting clients via webchat, email, or phone calls in Italian and English.
- Verifying customer details as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) activities.
- Assisting new clients with account setup and providing exceptional customer service.
- Collaborating with the Tech Team to improve the trading app based on customer feedback.
Key Responsibilities:
- Communicate effectively with diverse clients across multiple platforms.
- Provide accurate and timely responses to customer inquiries.
- Maintain confidentiality and handle sensitive information securely.
- Work closely with other departments to address customer concerns and enhance overall satisfaction.
Requirements:
- Italian language proficiency at B2 level or above.
- English language proficiency at B2 level or above.
- Excellent organizational and communication skills.
- Able to work independently and collaboratively within a team.
- Familiarity with Microsoft Office applications.
- Flexibility to work 8-hour shifts from Monday to Friday (9:00 AM - 6:00 PM) with occasional Saturday hours and Polish bank holidays.
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