Customer Service Representative with German Language Skills
4 tygodni temu
About the Role:
We are seeking a highly skilled Customer Service Representative with proficiency in German to join our team at Capita. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via various communication channels.
Key Responsibilities:
- Supporting customers in German and English via webchat, email, and calls
- Verifying customer details as part of KYC and AML activities
- Supporting new clients with account setup
- Solving challenging requests of our customers regarding trading and ensuring they feel secure and supported
- Collaborating with other departments to answer complex questions and provide top-notch customer service
- Working closely with our Tech Team to share customer feedback and contribute to the continuous improvement of our trading app
Requirements:
- German language skills at C1 level or above
- English language skills at B1/B2 level or above
- Customer-oriented attitude
- Excellent organizational skills
- Good knowledge of Google Suite
- Excellent communication skills to effectively collaborate with multiple clients
- Availability to work 8-hour shifts from Monday to Friday, with the possibility of working Saturdays in the future
What We Offer:
- Employee Assistance Program for you and your family members
- An extra day off for voluntary activities
- Access to our Employee Network Groups
- Opportunity to become an Internal Trainer
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance
About Capita:
Capita is a leading management, services, engineering, and consultancy company employing over 63,000 staff across various sectors. We provide services to the finance and critical infrastructure sectors, as well as to government agencies. Our team in Poland supports clients across multiple sectors, including local government, procurement, life and pensions, insurance, and learning and development.
Location: Łódź, Poland
Time Type: Full-time
Contract Type: Fixed-term
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