Customer Service Representative with German Language Skills
2 tygodni temu
Sterling Outsourcing is an international business that provides outsourced services for clients worldwide. As a key member of our team, you will be working closely with clients to provide exceptional customer service in German and English.
We offer a range of benefits, including a remote or hybrid work model, a monthly net remote work allowance, and access to medical and sport benefits. Our team values excellent work-life balance, with a 30-minute lunch break included in the 8-hour working day.
Responsibilities:
- Supporting clients in German and English
- Verifying customer details as part of KYC and AML activities
- Supporting new clients with account setup
- Solving challenging requests and ensuring customer satisfaction
- Collaborating with other departments to provide the best customer service
- Sharing customer feedback with our Tech Team to improve our trading app
Requirements:
- German at B2 level or above
- English at B2 level or above
- Customer-oriented attitude
- Excellent organizational skills
- Good knowledge of MS Office
- Excellent communication skills
- Availability to work 8-hour shifts from Monday to Friday, 5 days a week
We are looking for a motivated and skilled individual to join our team. If you have the necessary language skills and customer service experience, we encourage you to apply.
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