Customer Service Representative with German Language Skills

2 tygodni temu


Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etat

Sterling Outsourcing is an international business that provides outsourced services for clients worldwide. As a key member of our team, you will be working closely with clients to provide exceptional customer service in German and English.

We offer a range of benefits, including a remote or hybrid work model, a monthly net remote work allowance, and access to medical and sport benefits. Our team values excellent work-life balance, with a 30-minute lunch break included in the 8-hour working day.

Responsibilities:

  • Supporting clients in German and English
  • Verifying customer details as part of KYC and AML activities
  • Supporting new clients with account setup
  • Solving challenging requests and ensuring customer satisfaction
  • Collaborating with other departments to provide the best customer service
  • Sharing customer feedback with our Tech Team to improve our trading app

Requirements:

  • German at B2 level or above
  • English at B2 level or above
  • Customer-oriented attitude
  • Excellent organizational skills
  • Good knowledge of MS Office
  • Excellent communication skills
  • Availability to work 8-hour shifts from Monday to Friday, 5 days a week

We are looking for a motivated and skilled individual to join our team. If you have the necessary language skills and customer service experience, we encourage you to apply.



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