Customer Service Representative with Spanish Language Skills

1 tydzień temu


Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etat

Sterling Outsourcing is a leading provider of outsourced services, seeking a highly skilled Customer Service Representative to join our international team.

We offer a dynamic work environment with opportunities for ongoing development, allowing our employees to grow and thrive with the company.

Key Benefits:

  • 575zl NET remote work allowance per month
  • Medicover medical healthcare
  • Medicover sport benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

Responsibilities:

  • Supporting our client's (Fintech) customers in English and Spanish
  • Verifying customer details as part of KYC and AML activities
  • Supporting new clients with account setup
  • Solving challenging requests of our customers regarding trading and always making them feel that they are in good and safe hands
  • Working closely with other departments to answer even questions and provide the best possible customer service
  • Collaborating with our Tech Team by sharing customer feedback and proactively helping to continuously improve our trading app

Requirements:

  • English and Spanish at B2 level or above
  • Customer oriented attitude
  • Excellent organizational skills
  • Good knowledge of MS Office
  • Excellent communication skills to feel comfortable when collaborating with several different clients over webchat or email
  • Availability to work 8 hour shift from Mon-Friday between 09:00 to 18:00 and Saturdays 09:00 – 17:00. 5 days a week


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