Customer Service Representative with German Language Skills

4 tygodni temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team in Łódź, Poland. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in German and English via various communication channels.

Key Responsibilities:

  • Supporting customers in German and English via webchat, email, and calls
  • Verifying customer details as part of KYC and AML activities
  • Supporting new clients with account setup
  • Solving challenging requests of our customers regarding trading and ensuring they feel secure and supported
  • Working closely with other departments to answer customer inquiries and provide the best possible customer service
  • Collaborating with our Tech Team by sharing customer feedback and proactively helping to improve our trading app

Requirements:

  • German at C1 level or above
  • English at B1/B2 level or above
  • Customer-oriented attitude
  • Excellent organizational skills
  • Good knowledge of Google Suite
  • Excellent communication skills to effectively collaborate with clients
  • Availability to work 8-hour shifts from Monday to Friday, with the possibility of working Saturdays in the future

What We Offer:

  • Employee Assistance Program for you and your family members
  • An extra day off for voluntary activities
  • Access to our Employee Network Groups
  • Opportunity to become an Internal Trainer
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance

About Capita:

Capita is a leading management, services, engineering, and consultancy company employing over 63,000 staff across various sectors, including finance and critical infrastructure. We operate in multiple locations, including Kraków and Łódź, and are committed to creating a better outcome for our employees and clients.



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