Customer Service Associate Position with German Language Skills

2 dni temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat

We are seeking a highly skilled Customer Service Associate to join our team in Łódź, Poland.

About the Role

This is a full-time fixed-term position that offers an exciting opportunity to work with a leading company in the industry. As a Customer Service Associate, you will be responsible for providing excellent customer service to clients across multiple channels, including phone, email, and web chat.

You will be working closely with other departments to ensure that customers receive the best possible service and support. Your primary language will be German, but you should also have strong English skills, as you will need to communicate effectively with clients and colleagues from diverse backgrounds.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing situations.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, email, and web chat
  • Work closely with other departments to resolve customer issues and improve overall service quality
  • Communicate effectively with clients and colleagues in both German and English
  • Maintain accurate records of customer interactions and update relevant systems
  • Collaborate with the Tech Team to identify areas for improvement and implement changes
Requirements
  • Bachelor's degree in a relevant field or equivalent experience
  • Excellent written and verbal communication skills in German and English
  • Strong problem-solving and analytical skills
  • Ability to work in a team environment and adapt to changing priorities
  • High level of proficiency in Google Suite
What We Offer

We offer a competitive salary of €24,000 - €28,000 per annum, depending on experience, plus benefits such as employee assistance programs, extra days off for voluntary activities, and access to our Employee Network Groups.

As a valued member of our team, you will have opportunities to develop your skills and knowledge, work with a diverse group of individuals, and contribute to the success of our company.

We strive to create a positive and inclusive work environment that supports work-life balance and employee well-being.

About Us

Capita is a leading provider of management, services, engineering, and consultancy solutions in the UK and beyond. With over 63,000 employees, we offer a wide range of services across various sectors, including finance, critical infrastructure, and government.

We are committed to diversity, equity, and inclusion and welcome applications from candidates from all backgrounds.



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