Customer Support Specialist with German Language Skills

2 tygodni temu


Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etat

Sterling Outsourcing is a leading provider of outsourced services, offering a unique opportunity for individuals with fluent English to join our international team.

We are committed to ongoing development, with the majority of our employees staying with the company long-term due to our positive atmosphere and excellent work-life balance.

Our offer includes:

  • A remote or hybrid work model from Lodz
  • A NET remote work allowance of 575zl per month
  • Medicover medical healthcare
  • Medicover sport benefit systems
  • An 8-hour working day with a 30-minute lunch break
  • A modern office in the city centre
  • Opportunities to learn new skills and develop in your career with a supportive team across multiple disciplines and sectors.

Your responsibilities will include:

  • Supporting clients in German and English
  • Verifying customer details as part of KYC and AML activities
  • Supporting new clients with account setup
  • Solving challenging requests and providing excellent customer service
  • Collaborating with other departments to answer questions and provide the best possible customer service
  • Sharing customer feedback and contributing to the continuous improvement of our trading app.

We require:

  • German at B2 level or above
  • English at B2 level or above
  • A customer-oriented attitude
  • Excellent organizational skills
  • Good knowledge of MS Office
  • Excellent communication skills
  • Availability to work 8 hour shifts between 09:00 and 18:00, Monday to Friday, and 09:00 to 17:00 on Saturdays.


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