Customer Support Specialist with German Language Skills
2 tygodni temu
Sterling Outsourcing is a leading provider of outsourced services, offering a unique opportunity for individuals with fluent English to join our international team.
We are committed to ongoing development, with the majority of our employees staying with the company long-term due to our positive atmosphere and excellent work-life balance.
Our offer includes:
- A remote or hybrid work model from Lodz
- A NET remote work allowance of 575zl per month
- Medicover medical healthcare
- Medicover sport benefit systems
- An 8-hour working day with a 30-minute lunch break
- A modern office in the city centre
- Opportunities to learn new skills and develop in your career with a supportive team across multiple disciplines and sectors.
Your responsibilities will include:
- Supporting clients in German and English
- Verifying customer details as part of KYC and AML activities
- Supporting new clients with account setup
- Solving challenging requests and providing excellent customer service
- Collaborating with other departments to answer questions and provide the best possible customer service
- Sharing customer feedback and contributing to the continuous improvement of our trading app.
We require:
- German at B2 level or above
- English at B2 level or above
- A customer-oriented attitude
- Excellent organizational skills
- Good knowledge of MS Office
- Excellent communication skills
- Availability to work 8 hour shifts between 09:00 and 18:00, Monday to Friday, and 09:00 to 17:00 on Saturdays.
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