Customer Service Representative with Fluency in French
3 tygodni temu
Sterling Outsourcing is a global business providing outsourcing services for clients worldwide. We are currently expanding our team and looking for individuals with fluent English to join our diverse and dynamic team.
A global company since 2006, we provide ongoing development opportunities, making it possible for our employees to grow with us.
Offer
- 575zl NET monthly remote work allowance
- Medicover medical health insurance
- Medicover sport benefit system
- A positive work environment with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
- Opportunities to learn new skills and develop a career with a network of experienced, innovative, and dedicated individuals
Responsibilities
- Supporting client customers (Fintech) in French and English
- Verifying customer details as part of KYC and AML activities
- Assisting new clients with account setup
- Solving challenging customer requests regarding trading and ensuring customers feel secure
- Collaborating with other departments to answer questions and provide excellent customer service
- Sharing customer feedback with our Tech Team to continuously improve our trading app
Requirements
- French language proficiency at B2 level or above
- English language proficiency at B2 level or above
- Customer-oriented attitude
- Excellent organizational skills
- Good knowledge of MS Office
- Excellent communication skills to collaborate with clients via webchat or email
- Availability to work 8-hour shifts from Monday to Friday between 09:00 and 18:00 and Saturdays between 09:00 and 17:00.
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