Customer Service Manager for International Operations

3 dni temu


Łódź, Łódź Voivodeship, Polska Bonprix Sp. z o.o. Pełny etat

About the Role

We are seeking a highly skilled Customer Service Manager to lead our international operations team at Bonprix Sp. z o.o.

The ideal candidate will have experience in customer care processes and related KPIs, with a proven track record of achieving performance and quality targets.

Key Responsibilities

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead a team of customer service agents to achieve performance and quality targets
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Collaborate with cross-functional teams to drive business growth and expansion

About Us

Bonprix Sp. z o.o. is a leading international fashion retailer with a strong presence in Europe. We offer a dynamic and challenging work environment with opportunities for growth and development.

What We Offer

  • A competitive salary of approximately PLN 80,000 - 100,000 per annum (based on industry standards and market conditions)
  • A stable employment contract with opportunities for career advancement
  • A comprehensive benefits package including private medical care, life insurance, and sports card
  • A dynamic and supportive work environment with a team of professionals from diverse backgrounds

Requirements

  • A minimum of 3 years' experience in customer service or a related field
  • A degree in a relevant field such as business, marketing, or communications
  • Excellent communication and leadership skills
  • Proficiency in English and Polish languages


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