Operations Manager

6 dni temu


Łódź, Łódź Voivodeship, Polska Bonprix Sp. z o.o. Pełny etat
About the Role

We are seeking a skilled Operations Manager to join our team at Bonprix Sp. z o.o. in Poland.

Job Description:

The successful candidate will be responsible for leading an operational team to achieve performance and quality targets, while shaping the future international Customer Care matrix structure.

As a Team Lead for Customer Care, you will work closely with colleagues from France, Germany, Italy, and Poland to drive business success and improve customer satisfaction.

Responsibilities:
  • Break down strategies into actionable plans for team members to understand their contributions to departmental and overall CCM success.
  • Maintain a good overview of capacities and activities within the team and department to provide competent support.
  • Manage the team to achieve performance and quality targets, and help improve processual and functional skills.
  • Shape the future international Customer Care matrix structure and ensure its success.
  • Work in an international setting with colleagues from diverse backgrounds.
Requirements:
  • A completed study or apprenticeship with a commercial focus.
  • Experience in end-to-end customer care processes and related KPIs that meet department/team targets.
  • A minimum B2-level English proficiency and B2-level Polish language skills.
  • Excellent customer experience skills to assess and improve service quality.
  • Prior experience working in an intercultural team setup.
  • Able to thrive in a fast-paced, changing environment and deal with conflicts positively.
  • Holistic thinking and a focus on international CCM benefits.
What We Offer:
  • A stable employment contract under labor law.
  • Co-financing for meals at the office.
  • Private medical care package.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
  • Seniority awards.
Estimated Salary:

Roughly €35,000 - €45,000 per year, depending on qualifications and location.



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