Process Officer

1 miesiąc temu

Łódź, Łódź Voivodeship, Polska Nordea Bank Pełny etat

Job ID: 25763

Would you like to develop your knowledge around Payments services? We are now looking for a Process Officer to Payments Team in Payments Norway.


In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We're more than just a Nordic bank, we're one of the largest employers in Poland. With us, you'll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.


About this opportunity


Welcome to the Payments Norway team. We add value by ensuring that Nordea customers can pay how and when they prefer, and that our company has a relevant payment offer that makes customers choose it as their basis for paying. As the Process Officer, you'll play a valuable role in providing the daily services to our customers in Norway.

What you'll be doing:

Handle manual tasks that are related to domestic and international transactions processing in local applications Secure payments flow for Nordea Norway customer Work with multiple stakeholders in Payment Services and Customer Service located in Nordic countries Contribute to improvement of quality and efficiency of assigned tasks and processes Recognize and escalate problems according to the procedures in order to avoid recurrences in the future

You'll join a Payment Norway Team where open, dedicated and enthusiastic people face new challenges to meet customers' expectations. The role is based in Łódź.

Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.


To succeed in this role, we believe that you have:

Can maintain a high focus on quality and is able to work under pressure Have a high level of engagement, sense of ownership and proactiveness Focus on building good relation with stakeholders Have analytical mindset, high attention to details, positive drive and can-do attitude Have flexible approach towards changes and experience in delivering improvements as a part of a team

Your experience and background:

Great communication skills in English (at least B2) Skilled in managing various systems and good with Microsoft office tools Experience working in an international team spread across multiple countries Experience working in banks or financial institutions would be an advantage University degree and previous relevant experience would be an advantage

What we offer you:

We offer stable employment in a multinational environment Flexible working hybrid model (2 days from office/3 days from home) Great working atmosphere and supportive colleagues Other benefits: life insurance (Generali), sports card, medical healthcare, PPE (Employee Pension Program), WorkSmile platform, Christmas & Easter & holiday subsidy, reimbursement for glasses

If this sounds like you, we look forward to welcoming you to the team

Next steps

Submit your application no later than 09/09/2024.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter 'GDPR'. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

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