Senior Customer Service Specialist

6 dni temu

Warszawa, Mazovia, Polska Wella Pełny etat

ABOUT THE ROLE

We are seeking a highly motivated CS Senior with a continuous improvement mindset to manage distributor export markets in Eastern Europe (EE). You will collaborate with key accounts and partners to ensure seamless customer service and drive sales growth, while demonstrating agility in adapting to changing market dynamics. Proficiency in SAP and strong Excel skills are essential.

WHAT YOU WILL DO

  • Manage distributor relationships in Eastern European markets, fostering a collaborative and growth-oriented approach.
  • Drive sales growth and achieve targets for assigned territories, continuously seeking new opportunities and optimizing strategies.
  • Provide technical and product support to distributors, demonstrating a willingness to learn and adapt to new technologies.
  • Collaborate with internal teams (Sales, Marketing, Logistics, transportation, Commercial) to ensure efficient order processing and delivery, remaining agile in responding to unforeseen challenges.
  • Analyze sales data and reports to identify trends and opportunities, fostering a data-driven approach to continuous improvement.
  • Maintain accurate records and reports in SAP and Excel, staying up-to-date on best practices and embracing new functionalities.

WHAT WE WANT YOU TO BRING ALONG

  • Bachelor's degree.
  • Proficiency in English.
  • Minimum 2+ years of experience in customer service or logistics/transportation.
  • Proven experience managing customer relationships.
  • Strong understanding of SAP and proficiency in Excel.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Continuous improvement mindset with a focus on innovation and optimization.
  • Agility in adapting to changing market dynamics and embracing new technologies.

WHAT WE OFFER

We care about growth, health, and wellbeing of our employees; therefore, our offer includes:

  • An interesting and challenging job in an international environment;
  • Work with a known, global brands – leaders in professional beauty business;
  • The possibility of development inside the organization;
  • Attractive benefits package including sport card, private medical care, private health insurance, extra day of holiday for birthday and more;
  • Parking subsidy or public transportation refund – depending on your commuting style;
  • End-of-the-year gift, spring celebrations;
  • Bonus for life-time occasions (e.g. giving birth to a child, marriage);
  • Attractive referral bonus for recommending talents to work at Wella;
  • State-of-the-art workspace, collaborative areas, cool events and gatherings;
  • Occasional samples of our products to enjoy;
  • Access to discounts on our products in Wella and ghd online shops.

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit and

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at:

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo

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