Senior Customer Support Specialist
2 tygodni temu
Senior Customer Support Specialist
As a Senior Customer Support Specialist, you will be responsible for supporting the US and Canadian market. Your duties will include:
- Processing orders and ensuring accuracy and efficiency
- Providing excellent customer service
- Training and mentoring team members
- Generating reports for the manager
After the introductory period, you will work remotely with working hours from 13:15 to 21:30 (UCT+2).
Responsibilities:- Ensure orders are processed accurately and efficiently by team members
- Train and mentor team members
- Assist in entering customer orders into the system
- Process pre-authorization of credit card charges
- Identify and recommend process improvements
- Backup for online order distribution
- Process quotes, complaints, goods return, and credits
- Provide support for customers via emails and phone
- Work closely with sales and logistics teams for order fulfillment
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