Senior Customer Support Specialist

2 tygodni temu


Warszawa, Mazovia, Polska Mettler Toledo AG Pełny etat

Senior Customer Support Specialist

As a Senior Customer Support Specialist, you will be responsible for supporting the US and Canadian market. Your duties will include:

  1. Processing orders and ensuring accuracy and efficiency
  2. Providing excellent customer service
  3. Training and mentoring team members
  4. Generating reports for the manager

After the introductory period, you will work remotely with working hours from 13:15 to 21:30 (UCT+2).

Responsibilities:
  1. Ensure orders are processed accurately and efficiently by team members
  2. Train and mentor team members
  3. Assist in entering customer orders into the system
  4. Process pre-authorization of credit card charges
  5. Identify and recommend process improvements
  6. Backup for online order distribution
  7. Process quotes, complaints, goods return, and credits
  8. Provide support for customers via emails and phone
  9. Work closely with sales and logistics teams for order fulfillment

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