Customer Support Specialist
2 tygodni temu
At Livespace, we love enabling SMB success by helping sales teams worldwide achieve predictable growth through sharing knowledge and best practices thanks to our process-oriented SaaS CRM.
We are looking for an experienced Customer Support Specialist who will be a part of a team responsible for creating exceptional customer service and customer education experience and creating new standards in this area. As a Customer Support Specialist, you will be responsible for the day-to-day support of our customers and for providing knowledge about Livespace.
Ready for your next adventure?
Your key responsibilities:
Responding to customer queries in a timely and accurate manner, via email or chat and phone.Engage with the clients to get the best possible understanding of their needs.Accurately answering customer questions.Providing support during the implementation & configuration process.Coordinating issue resolution, in cooperation with our IT team.Ensuring effective information flow between customers andIT support team.Performing recurring issue analysis and proactively supporting system-based solutions.Creating and updating the knowledge base.About you:
You have experience as a Customer Support Specialist or similar CS role, preferably in the tech (SaaS) industry.Empathy is your middle name.You love to share knowledge - our mission is to increase our customer's product knowledge through work with our CS team.You like new technologies - you are familiar with the world of work support applications like Intercom, Jira, Help Scout, Confluence, Slack, Zoom, Zapier, , Userpilot, Livespace.You see the bigger picture, but also are a stickler for quality and extremely detail-oriented.You know what taking ownership and responsibility means. At Livespace, every team member has a direct impact on our business.You are a natural born problem solver. You have the ability to carry a stellar trouble-shooting conversation and offer the best solution. You have a strategic approach to problem solving, and don't only respond to recurring questions.You love to write. Yes, we do use video-calls, but the majority of our work is still done via chat or email.You don't mind talking with a customer via the phone, and you find this way of communicating suiting your attitude.You feel comfortable with working remotely and have previous experience in this type of work.Our requirements:
Experience in a customer support role in SaaS product companyFamiliarity with CRM & MS Excel / Google Sheets.Experience in solving technical problemsExcellent communication skills (verbal and written) in Polish language.Very good command of English (verbal and especially written).Nice to have
Experience in creating automated communicationsFamiliarity with following tools: Intercom, Jira, Help Scout, Confluence, Slack, Zoom, Zapier, , Userpilot, Livespace
What we offer
At Livespace, your work matters. Not only do we provide an environment where everyone can excel and achieve their full potential – we have fun doing it
Competitive salary: PLN net (invoice value) on B2B Contract, or PLN gross on UoPdepending on skill and experience plus monthly bonus depending on your results.Monthly benefit budget in NAIS, for discretionary use (sports package, etc.)Private health package provided by AllianzFlexible work environment – 100% remote or hybrid from our Mokotów (Warsaw) office.Solid substantive and practical support – we're dedicated to continuous learning.A Macbook to work on, plus whatever you need to make your workspace ultimate.Lots of independence and space to try out your own ideas – we love new ideas and go-getters.An open and friendly environment, filled with awesome people you can count on for a helping hand, a great conversation, and a good laugh.The chance to show off your trivia mastery skills with our team-made Kahoots, during our weekly All Hands meetings.Good to know:
All positions require a job-specific assignment to be completed.
We're waiting for you. Apply nowWhy join Livespace?We've got 5 great reasons for you
You'll be creating a CRM that has our clients' hearts.
Livespace looks at sales differently, our process-focus means that our clients are working in a CRM that really reflects their day-to-day and helps them practically achieve their targets and goals.You'll be responsible for your own backyard.
We say no to micro-management. We take ownership of our work and strive to perform at a recommendation-worthy level at all times. And, because we work in Scrum, we're able to keep random tasks and unplanned work from causing chaos in our everyday work.You'll have room to experiment.
We're ambitious, creative, and like to take on new challenges and ideas while keeping in mind the risk and consequences involved. We're not afraid of making mistakes, but we do like to learn from them as fast as possible.You'll have room to grow and experts to lean on.
We pride ourselves on being experts and keeping a growth-mindset going in everything we do. Sharing knowledge and best practices are at the heart of culture. We make sure to stay on top of the innovation and take advantage of outside expertise as part of our everyday work.You can count on stability.
Livespace isn't your typical start-up. We've been on the market for over 10 years and we continue to grow. You can count on a stable workplace with us Reporting to:Customer Success Team Manager
Seniority Level:Specialist
Who you will meet with during the recruitment process:Customer Success Team Manager - Filip Poniedziałek
COO & interim Head of Customer Success - Marcin Stańczak
About Livespace:Every day, Livespace enables over 1000 companies around the world to optimize their B2B sales activities and exceed their targets. Our mission is to foster SMB success through process automation and cultivating sales expertise.
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