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Services & Solutions Delivery Senior Manager
2 miesięcy temu
The Services & Solutions Delivery Department is a multinational environment covering administrative tasks such as managing installed base records, creating and invoicing contracts, ordering spare parts, preparing quotations, and others.
As a Service Senior Manager, you will manage end-2-end back-office services operations within your teams of a few Team Leaders and Managers (total FTEs
Your role:
- Managing a team of team leaders and managers as direct reports
- Work closely with stakeholders from EMEA markets (customers, markets, functions, BUs)
- Coach, develop, and lead by example team members to help them deliver performance
- Provide ad-hoc support and manage escalations, with the ability to be flexible and stress-resistant
- Cooperate with others to achieve targets, using lean and problem-solving approaches for any challenges that occurred
Our benefits:
- Annual bonus based on performance achieved
- Private medical care with the option to extend it to family members
- Life Insurance
- Company Car
- Benefit System cards
- Discount for Philips' products
- Wide variety of trainings & learning opportunities, including LinkedIn Learning
- Hybrid model of working (2 days in the office)
You're the right fit if you have:
- At least 8 years of total experience, including a few years of managing people and a minimum of two years of managing team leaders/coordinators (larger teams of 40+)
- Fluent in English (both verbal and written)
- Knowledge of German would be an advantage
- Hands-on experience with Lean Management and Change Management
- Problem-solving mindset with the ability to identify improvement opportunities and drive transformation projects
- Knowledge of SAP, ServiceMax, or Salesforce and proficient MS Excel skills
- Well-developed interpersonal skills at different levels, including strong managerial, conflict management skills, stress resistance and ability to manage escalations
- Ability to multi-task and work in a fast-paced environment
- Good organizational skills and aptitude for details
- Cultural awareness when communicating with stakeholders from various countries
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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