Customer Support Specialist

1 miesiąc temu


Kraków, Lesser Poland TransferGo Pełny etat

Join Our Customer Support Team:

We are dedicated to providing top-notch assistance to our customers no matter the challenge they encounter. Our diverse team of over 80 dynamic, friendly, and passionate individuals offers support in 9 languages.

If you are a problem-solving enthusiast fluent in English and Polish, we want you to be part of our exceptional Customer Support Team based in Poland.

  • Key Responsibilities as a Customer Support Specialist:
  • Ensure an outstanding customer experience
  • Manage inbound and outbound phone communications effectively
  • Handle emails, live chat, and offline tasks efficiently
  • Engage with customers regarding additional documentation
  • Comply with all regulatory requirements

Requirements:

  • Proficient in verbal, written & listening skills in English & Polish
  • Passion for delivering exceptional customer service
  • Adept at managing customer interactions, resolving complaints, and staying composed under pressure
  • Capable of multitasking, taking ownership in challenging situations, and paying close attention to detail
  • Ability to work collaboratively in a team, demonstrating empathy and problem-solving skills
  • Flexible to work varying shifts as per business needs
  • Interest in staying up-to-date with new technologies

If this sounds like you, please submit your resume in English.

This position is based in Krakow, and we encourage a physical presence in the office at least 2 days a week to foster strong relationships and teamwork with colleagues.

Our Values:

At TransferGo, we believe in recognizing and rewarding our team beyond monetary compensation. We promote a culture of appreciation, organizing regular in-person events to celebrate achievements and offer ample training opportunities. Empowering our employees leads to a more satisfied and efficient workforce, encouraging initiatives that add real value for our migrant customers.

What We Offer:

  • Contribute to a meaningful product within a thriving fintech scale-up
  • Competitive compensation package
  • Generous holiday entitlement based on tenure
  • Competitive healthcare coverage/wellbeing benefits depending on your location
  • Annual training budget of €1,000 for personal development
  • Embrace work flexibility with office, hybrid, and remote options available
  • Enjoy our pet-friendly environment and regular in-person gatherings if you are near our offices


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