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technial support specialist t1

3 miesięcy temu

Kraków, Lesser Poland Forward Thinking Systems Polska Sp. z o.o. Pełny etat

Company Overview:

Forward Thinking Systems, LLC is a leading technology company specializing in advanced telematics, fleet management, and video-based safety solutions.

We are dedicated to helping businesses, governments, and organizations optimize their operations and enhance safety through cutting-edge technology.

Our mission is to empower our clients to thrive in an ever-changing world by providing innovative, reliable, and user-friendly solutions.

TECHNIAL SUPPORT SPECIALIST [T1]

Miejsce pracy:
Kraków (małopolskie)

Numer referencyjny:

Job Summary:
The Technical Support Specialist performs technical service-related operations.

This position works directly with our clients and the technical support team on issues, escalations, testing our hardware/software products, updating internal systems to reflect customer information.


JOB Details:
Salary: 5 500,00 zl gross monthly

Contracts:
Employment

Full-Time in Office

Must have

  • Windows
  • Linux
  • Microsoft
  • Customer service
  • Technical support
  • Account management
  • English

Must have:

Required and Preferred Qualifications:

  • 1+ years relevant work experience in customer-facing Customer Support, Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role
  • Ability to multitask and work effectively in a fastpaced environment.
  • Excellent verbal and written communication skills
  • Strong organizational, prioritization, and time management skills
  • Ability to follow written instructions and keep accurate records of completed work in accordance with company processes and procedures
  • Must be familiar with Windows, Microsoft Office Suite and basic PC hardware.

Role-specific Competencies:

  • Following Written Instruction: Following written instructions and detailed procedures to ensure consistent results.
  • Recordkeeping: Keeping accurate records of completed work in accordance with company processes and procedures.
  • Prioritization: Ability to effectively prioritize and manage own time while responding to a diverse range of customer inquiries.

Essential Functions:

Technical Support:

  • Works directly with customers, fielding inbound calls and emails as well as making outbound calls and emails to provide support
  • Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met ontime and within the scope
  • Provide multifaced support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting
  • Managing and upholding the troubleshooting escalation process
  • Establishing and maintaining strong relationships across teams and with staff/clients

Team Oversight:

  • Provides daily oversight to team members, ensuring daily goals are met and clients are handled professionally and with a highlevel of customer focus.
  • Identify and implement process improvements, ensuring efficient and effective operations.
Your responsibilities

  • Handles technical support tickets and escalations
  • Receive and evaluate feature requests, bug reports, and performance issues
  • Engages clients on support calls, escalation calls, and conference calls when needed
  • Works directly with development on new software and hardware projects
  • Learns new features, products, and enhancements quickly
  • Works with Sales for training purposes
  • Maintains advanced knowledge of specialized FTS systems and services
Job details

  • Recruitment language: English
  • Start ASAP
  • Permanent contract
  • Paid holiday for: Employment contract
  • No remote work
  • Flexible hours
  • No travel involved
Equipment supplied

  • Windows
  • Computer: Workstation
  • Monitors: Two
Methodology

  • Agile management
  • Issue tracking tool
  • Main tools: Windows
  • Working hours: Various Shifts Available
Perks in the office

  • Free coffee
  • Bike parking
  • Inhouse trainings
  • No dress code
  • Startup atmosphere
Benefits

  • Sport subscription
  • Private healthcare
  • International projects