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Operations Manager
2 miesięcy temu
- min. 2-letnie doświadczenie w sprzedaży/obsłudze klienta call center,
- min. 2-letnie doświadczenie w zarządzaniu zespołami w strukturze organizacji,
- wykształcenie wyższe,
- silna orientacja na cel i zadania,
- umiejętność budowania silnych relacji z klientami na wszystkich poziomach współpracy,
- charyzma i umiejętność budowania autorytetu, a także umiejętność efektywnego motywowania zespołów,
- umiejętność pracy w dynamicznie zmieniającym się środowisku pod presją czasu,
- zdolność analitycznego myślenia i bardzo dobre zdolności organizacyjne.
- znajomość języka angielskiego na poziomie komunikatywnym.
- realizowanie celów ilościowych i jakościowych na podległych projektach sprzedażowych oraz infolinijnych w ramach wyznaczonej strategii,
- analiza otrzymywanych raportów oraz optymalizacja kluczowych procesów,
- bieżąca praca z kadrą managerską, delegowanie zadań i obowiązków,
- prowadzenie racjonalnej i zgodnej z przyjętymi założeniami polityki kadrowej w ramach zarządzanych teamów,
- budowanie i utrzymywanie silnych relacji z Kontrahentami,
- raportowanie do Dyrektora Oddziału,
- realizowanie dodatkowych obowiązków zleconych przez Zarząd.
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