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Customer Support Specialist
4 tygodni temu
Join Our Customer Support Team:
We are dedicated to providing top-notch assistance to our customers no matter the challenge they encounter. Our diverse team of over 80 dynamic, friendly, and passionate individuals offers support in 9 languages.
If you are a problem-solving enthusiast fluent in English and Polish, we want you to be part of our exceptional Customer Support Team based in Poland.
- Key Responsibilities as a Customer Support Specialist:
- Ensure an outstanding customer experience
- Manage inbound and outbound phone communications effectively
- Handle emails, live chat, and offline tasks efficiently
- Engage with customers regarding additional documentation
- Comply with all regulatory requirements
Requirements:
- Proficient in verbal, written & listening skills in English & Polish
- Passion for delivering exceptional customer service
- Adept at managing customer interactions, resolving complaints, and staying composed under pressure
- Capable of multitasking, taking ownership in challenging situations, and paying close attention to detail
- Ability to work collaboratively in a team, demonstrating empathy and problem-solving skills
- Flexible to work varying shifts as per business needs
- Interest in staying up-to-date with new technologies
If this sounds like you, please submit your resume in English.
This position is based in Krakow, and we encourage a physical presence in the office at least 2 days a week to foster strong relationships and teamwork with colleagues.
Our Values:At TransferGo, we believe in recognizing and rewarding our team beyond monetary compensation. We promote a culture of appreciation, organizing regular in-person events to celebrate achievements and offer ample training opportunities. Empowering our employees leads to a more satisfied and efficient workforce, encouraging initiatives that add real value for our migrant customers.
What We Offer:
- Contribute to a meaningful product within a thriving fintech scale-up
- Competitive compensation package
- Generous holiday entitlement based on tenure
- Competitive healthcare coverage/wellbeing benefits depending on your location
- Annual training budget of €1,000 for personal development
- Embrace work flexibility with office, hybrid, and remote options available
- Enjoy our pet-friendly environment and regular in-person gatherings if you are near our offices
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