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Value Analyst
4 tygodni temu
Zendesk is searching for a meticulous problem solver with strong analytical skills to join the Customer Engagement team as a Value Analyst. If you're experienced, innovative, and enjoy analytics and customer support, plus have a curiosity for research, this role might be a great fit for you.
Responsibilities:
- Become knowledgeable in Customer Experience Strategy, Contact Centers, and Value Engineering.
- Support and enhance Value Consulting Assets, including analytical tools and content.
- Collaborate with the global Value Consulting Team to implement new business processes.
- Utilize market data to create engaging content for customer presentations.
- Assist in producing content such as white papers on customer experience trends.
- Conduct ad-hoc analyses for innovation and standardization.
- Manage and improve value calculation tools.
- Support Sales on value calculation tools.
- Quickly adapt to new concepts.
Requirements:
- Experience in B2B sales, operations, and data analysis.
- Proficiency in SQL, GSheets/Excel, and value/ROI calculation.
- Strong problem-solving and analytical abilities.
- Effective communication and stakeholder management skills.
- Attention to detail and organizational skills.
- Positive attitude and adaptability in a fast-paced environment.
- Understanding of contact center metrics.
- Additional languages like French, Spanish, German, or Italian are a plus.
Discover how Zendesk's software enhances customer relationships by improving engagement and understanding. This is a unique opportunity to join a global team that values diversity, equity, and inclusion without regard to various characteristics.
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