Value Analyst

2 tygodni temu

Kraków, Lesser Poland Zendesk, Inc. Pełny etat
Job Description

Zendesk is looking for a detail-oriented problem solver, data-driven, who has excellent analytical skills to join our Customer Engagement organisation in the role of Value Analyst.

The Value Analyst is responsible for supporting and enabling the Value Consulting team by owning and further developing existing key Value Calculation tools, and creating new content, methodologies and supporting materials.
We're looking for someone experienced, innovative, and engaging. You should be experienced in analytics, customer support and contact centres with knowledge of the supporting technology. Have good presentation skills and a curiosity for performing research and creating associated content materials.

Responsibilities:

  • Become well-versed in Customer Experience Strategy, Contact Centres and Value Engineering.
  • Support, maintain and continuously improve Value Consulting Assets both analytical and supporting content.
  • Work with the global Value Consulting Team to aid and enable the adoption of new business and Value tooling processes.
  • Investigate market/industry data to develop compelling content themes/topics for customer presentations and potential Value valuation innovations.
  • Assist in the authoring of content (e.g. white papers) focused on customer experience and industry trends
  • Ad-hoc analyses as required by the Value Consulting team and as identified for innovation and standardisation.
  • Own value calculation tools, their maintenance, and improvement and identify possible innovations, and development of new tooling.
  • Support and enable the Sales Organisation on Value Calculation tools and associated content.
  • Learn and grasp new concepts in a fast-paced environment

Requirements:

  • Applicable work experience in B2B sales, operations, data or system analysis. Experience with , SQL and GSheets/Excel and ideally Value / ROI Calculation.
  • Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences.
  • Strong analytical skills: Ability and desire to analyse, prioritise, and solve business problems
  • Communication and stakeholder management: Effective, clear, and concise communication skills, verbal and written with the ability to handle multiple requests from dynamic partners
  • Attention to detail: Detail-oriented with a knack for organisation and process improvement
  • Positive Attitude: Positive attitude and growth mindset; comfortable and flexible working in a fast-paced environment with experience in customer service, patience, and resourcefulness
  • Understanding of the metrics that drive contact centre performance, the factors that influence them, and the implications of their change and ability to interpret, analyse calculate
  • Desirable extra language skills: French, Spanish, German, Italian

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more

Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.


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