Value Analyst

1 miesiąc temu


Kraków, Lesser Poland Zendesk Pełny etat
Job Description

Zendesk is searching for a meticulous problem solver with strong analytical skills to join the Customer Engagement team as a Value Analyst. If you're experienced, innovative, and enjoy analytics and customer support, plus have a curiosity for research, this role might be a great fit for you.

Responsibilities:

  • Become knowledgeable in Customer Experience Strategy, Contact Centers, and Value Engineering.
  • Support and enhance Value Consulting Assets, including analytical tools and content.
  • Collaborate with the global Value Consulting Team to implement new business processes.
  • Utilize market data to create engaging content for customer presentations.
  • Assist in producing content such as white papers on customer experience trends.
  • Conduct ad-hoc analyses for innovation and standardization.
  • Manage and improve value calculation tools.
  • Support Sales on value calculation tools.
  • Quickly adapt to new concepts.

Requirements:

  • Experience in B2B sales, operations, and data analysis.
  • Proficiency in SQL, GSheets/Excel, and value/ROI calculation.
  • Strong problem-solving and analytical abilities.
  • Effective communication and stakeholder management skills.
  • Attention to detail and organizational skills.
  • Positive attitude and adaptability in a fast-paced environment.
  • Understanding of contact center metrics.
  • Additional languages like French, Spanish, German, or Italian are a plus.

Discover how Zendesk's software enhances customer relationships by improving engagement and understanding. This is a unique opportunity to join a global team that values diversity, equity, and inclusion without regard to various characteristics.


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