Service Delivery Manager with German

4 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Atos Pełny etat

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 53 countries. By uniting unique high-end technologies across the full digital continuum with 57,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

We are currently looking for a Service Delivery Manager with German

Role and Responsibilities:


• Establishing and maintaining good customer relationships incl. customer satisfaction monitoring


• Contract management (incl. presales phase and ongoing contract maintenance, etc.)


• Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)


• Service delivery at an expected quality level, SLAs, and costs


• Direct supervision of project or service team incl. team coaching and motivation


• Create strategies to maintain, improve, and develop service delivery that supports business growth

Required Skills and Experience:


• At least 5 years of experience in IT service management in large-scale international environments


• Must have: Fluency in German (spoken and written), English B2


• Practical experience as SDM/PM or similar delivery role


• Ideally to have experience in SAP S4HANA


• Ability to evolve in a political context and to step into a difficult situation demonstrating flexibility and creativity in problem-solving


• Excellent communication and presentation skills

Nice to have:


• Certified in Project Management


• Agile


• Certified in IT Service Management (at least ITIL V4 Foundation)


• Good understanding of SAP ERP, functional and/or technical SAP application knowledge.

Our Offering:


• Wellbeing programs & work-life balance - integration and passion sharing events


• Private medical and dental care


• Benefits platform – shopping, cinema, sport etc.


• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program


• Courses and certifications e.g. Google Cloud, AWS, ITIL


• Conferences and Expert Communities


• Gift packages for special occasions: Easter, Christmas, Children's Day


• Appreciation for seniority: additional days off, Atos Jubilee gifts


• Remote working or commuting allowance


• Charity and eco initiatives


• Flexible working hours

*Your benefits could vary depending on employment contract type.

#LI-Remote

#LI-Poland

Please, attach your CV in English

If you have any questions, please contact our recruiter: Vanesa Yordanova

Let's grow together.

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: Eviden | Privacy Policy



  • Wrocław, Województwo dolnośląskie, Polska Atos SE Pełny etat

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Junior Service Delivery Manager with German Publication Date: May 11, 2024 Ref. No: Location: Wroclaw, Poland, PL, Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital...


  • Wrocław, Województwo dolnośląskie, Polska Atos Pełny etat

    Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 53...


  • Wrocław, Województwo dolnośląskie, Polska Atos Pełny etat

    Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 53...


  • Wrocław, Województwo dolnośląskie, Polska Atos Pełny etat

    Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 53...


  • Wrocław, Województwo dolnośląskie, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

    High Touch Operations Manager with German Numer ref.: 11348 Typ pracy: Kontrakt Opis Pracy HIGH TOUCH OPERATIONS MANAGER (+GERMAN) B2B 60-80 PLN netto+VAT/h B2B via Experis We're looking for a High Touch Operations Manager to lead the delivery of Expert Care services. In this role, you'll utilize Operational Assessments to enhance customer...


  • Wrocław, Województwo dolnośląskie, Polska Schaeffler Technologies AG & Co. KG Pełny etat

    Select how often (in days) to receive an alert: Create Alert HR Delivery Specialist with German (All Genders) Location: Wroclaw, PL, Job Requisition ID: 24599 Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a...


  • Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Smith & Nephew (S&N) is a large multi-national Medical Device company with a mature IT operating model which does include a mature AMS Service Delivery function working in conjunction with our AMS service provider and other IT service verticals. S&N has invested in digitalization and automation of Manufacturing, Quality & Regulatory operations. As part of...


  • Wrocław, Województwo dolnośląskie, Polska Boehringer Ingelheim GmbH Pełny etat

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Payroll & Time Management Team Manager with German THE POSITIONLooking for a role where you can bring your knowledge and passion as a Manager for Payroll & Time Management with German to life? Help us build Payroll &...


  • Wrocław, Województwo dolnośląskie, Polska Hitachi Energy Ltd Pełny etat

    Description : Hitachi Energy Transformers is seeking a Global Digital Transformation Applications Service Delivery Manager that can transform our business for marketing & sales, service, and overall experience for Hitachi Energy Customers. This role will focus on our Digital Transformation Strategy and Portfolio management as well as be responsible for...


  • Wrocław, Województwo dolnośląskie, Polska L.M. Group Poland Pełny etat

    Client Service Representative with German - Cloud Solutions We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. We specialize in permanent and temporary recruitment. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global...


  • Wrocław, Województwo dolnośląskie, Polska Cyclad Pełny etat

    Customer Service Specialist with German (junior) Published on: Currently, for our client, we are looking for candidates with knowledge of English and German to work as a Junior Customer Service Specialist.Project information:Working model: hybrid / remoteWorking hours: Monday - Friday start between 6-8Type of employment: Employee contractLevel:...


  • Wrocław, Województwo dolnośląskie, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

    We are a well-established international recruitment agency founded back in 1987 in Israel and successfully operating in Poland since 2014. Specializing in both permanent and temporary staffing solutions, our main headquarters are strategically situated in Poznań with additional branches in Warsaw, Gdańsk, and Wrocław. Currently, we are on the lookout for...

  • Service Manager

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

    As aService Manager,you will work for our Client – leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. You will have the opportunity to work on a lead production service operation in data transformation engineering. Successful candidate will be responsible for supporting the...


  • Wrocław, Województwo dolnośląskie, Polska L.M. Group Poland Pełny etat

    Junior Customer Service Representative with German We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. We specialize in permanent and temporary recruitment. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company...

  • Service Delivery Manager

    4 tygodni temu


    Wrocław, dolnośląskie, Polska PPG Pełny etat

    As a Service Deliver Manager-Digital, you will report directly to the Sr. IT Manager of Global Custom Software Solutions and will be responsible for the Development teams building PPG’s backbone for Digital Website. Accountable for tools, processes, staffing and execution of the respective areas.Key responsibilitiesSet up the team based on the defined...

  • Service Delivery Manager

    4 tygodni temu


    Wrocław, dolnośląskie, Polska PPG Pełny etat

    As a Service Deliver Manager-Digital, you will report directly to the Sr. IT Manager of Global Custom Software Solutions and will be responsible for the Development teams building PPG’s backbone for Digital Website. Accountable for tools, processes, staffing and execution of the respective areas.Key responsibilitiesSet up the team based on the defined...


  • Wrocław, Województwo dolnośląskie, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

    We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. Specializing in permanent and temporary recruitment, our headquarters are located in Poznań, with branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company providing professional services in technology, operations, and...

  • CRM Manager with German

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Limango Pełny etat

    CRM Manager with German - fully remote possible As limango we created a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family...


  • Wrocław, Województwo dolnośląskie, Polska iQPS Inc. Pełny etat

    Customer Service Specialist with German or French Wroclaw Nr Ref On behalf of this client we are currently looking for Customer Service Specialist with German or French. Your main responsibilities on this position will be managing customer's needs (over the phone and e-mail), resolve their requests and process complaints returns. You will be also cooperate...


  • Wrocław, Województwo dolnośląskie, Polska Aptitude Software Pełny etat

    The Platform & Service Manager will lead an engineering team with the platform-centric focus ensuring the reliability of the service. The role requires a robust comprehension of DevOps and SRE methodologies, coupled with a proven history of resolving live production issues and devising strategies to mitigate them. As a leader, they will mentor and guide...