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Service Manager

3 miesięcy temu

Wrocław, Województwo dolnośląskie, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

As aService Manager,you will work for our Client – leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. You will have the opportunity to work on a lead production service operation in data transformation engineering. Successful candidate will be responsible for supporting the whole data production delivery to our business and customers. Contribute to Global initiatives and work in close collaboration with SME and Head of Production, and other relevant stakeholders supporting the achievement of global deliverables, contributing to state-of-the-art quality deliverable, supporting on building metrics, reports and innovative initiatives to boost production efficiency.

Responsibilities:

  • Support the whole data production delivery to Client's business and customers
  • Track and monitor project status and delivery to ensure the production delivery quality
  • Independently engage customers on escalation
  • Identify and contribute towards process optimization and automation initiates leading to cost efficiency
  • Identify and cater to continuous Learning and Development needs of the group
  • Contribute and assist in global initiatives e.g. Change Management
  • Create and implement plans for measuring and improving employee engagement ensuring global consistency
  • Maintain open and regular communication with the team to ensure a supportive working environment
  • Manage planning, assigning, and directing work addressing employee relations issues
  • Manage project resource assignments, staff hiring and staff terminations in collaborations with head of production team
  • Monitor, assess and report utilization of staff; Identify and implement solutions for poor utilization of staff, ensuring global consistency
  • Support on monitor and develop training plans
  • Lead and encourage the team in continuous improvement of department work processes, procedures and infrastructure
  • Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets; Assist with meeting department utilization and realization targets
  • Ensure compliance with production operational model and make sure documentation is properly up to date by team members

Service Manager
Warsaw (Hybrid)

As aService Manager,you will work for our Client – leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. You will have the opportunity to work on a lead production service operation in data transformation engineering. Successful candidate will be responsible for supporting the whole data production delivery to our business and customers. Contribute to Global initiatives and work in close collaboration with SME and Head of Production, and other relevant stakeholders supporting the achievement of global deliverables, contributing to state-of-the-art quality deliverable, supporting on building metrics, reports and innovative initiatives to boost production efficiency.

Responsibilities:

  • Support the whole data production delivery to Client's business and customers
  • Track and monitor project status and delivery to ensure the production delivery quality
  • Independently engage customers on escalation
  • Identify and contribute towards process optimization and automation initiates leading to cost efficiency
  • Identify and cater to continuous Learning and Development needs of the group
  • Contribute and assist in global initiatives e.g. Change Management
  • Create and implement plans for measuring and improving employee engagement ensuring global consistency
  • Maintain open and regular communication with the team to ensure a supportive working environment
  • Manage planning, assigning, and directing work addressing employee relations issues
  • Manage project resource assignments, staff hiring and staff terminations in collaborations with head of production team
  • Monitor, assess and report utilization of staff; Identify and implement solutions for poor utilization of staff, ensuring global consistency
  • Support on monitor and develop training plans
  • Lead and encourage the team in continuous improvement of department work processes, procedures and infrastructure
  • Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets; Assist with meeting department utilization and realization targets
  • Ensure compliance with production operational model and make sure documentation is properly up to date by team members
Requirements
  • Demonstrate effective reporting (operational and delivery) Acumen skills.
  • Knowledge of Agile principles and related framework
  • Experience with ticketing tool (e.g Service Now, Jira Service Management)
  • Excellent interpersonal skills, effective communication.
  • Ability to work on multiple projects and manage competing priorities.
  • Excellent presentation, report writing skills and customer focus skills.
  • Sound judgment, decision-making and problem solving skills.
  • Fluent English
Our Offer
  • MultiSport Plus
  • Medicover
  • Generali life insurance
  • E-learning platform
  • Paid Referral Program

Opis Firmy

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