Service Delivery Manager

1 tydzień temu

Wrocław dolnośląskie, dolnośląskie, Polska DXC Technology Polska Sp. z o.o. Pełny etat
Service Delivery Manager (Finance and Accounting Operations)Miejsce pracy: WrocławYour responsibilities

As a result of our dynamic growth, we are currently looking for candidates for the position of Service Delivery Manager in Finance and Accounting (F&A) BPO. The person in this role will oversee the delivery of all finance and accounting services for assigned client accounts.

This role involves managing client relationships, ensuring the highest level of service delivery, driving process improvements, and leading F&A process transformation.

The ideal candidate will have extensive experience in finance and accounting within a BPO environment, coupled with strong leadership and client management skills.

Client Relationship Management

- Serve as the primary point of contact for clients, maintaining strong and positive relationships.

- Understand and anticipate client needs to ensure F&A services are delivered to meet or exceed expectations.

- Conduct regular client meetings to review performance, discuss improvements, and track satisfaction through metrics such as NPS.

Service Delivery Management:

- Oversee the day-to-day operations of finance and accounting services to ensure timely and accurate delivery.

- Monitor and ensure adherence to service level agreements and key performance indicators.

- Implement and drive process improvements and transformation initiatives to enhance service efficiency and quality.

- Promptly address and resolve any issues or discrepancies in service delivery.

Financial Management:

- Ensure the accuracy and timeliness of financial reporting and analysis for clients.

- Oversee the preparation of budgets, forecasts, and financial plans.

- Monitor financial performance and manage risks effectively.

Strategic Planning and Process Transformation:

- Lead process transformation projects aimed at enhancing efficiency, quality, and client satisfaction.

- Regularly review and optimize processes to achieve operational excellence.

- Contribute to strategic planning and execution of F&A delivery.

- Identify opportunities for expanding services and improving existing processes.

- Identify and mitigate financial and operational risks.

Our requirements
  • Bachelor’s degree in finance, accounting, Business Administration, or a related field; MBA or CPA preferred.
  • Minimum of 10 years of experience in finance and accounting service delivery management, preferably in a BPO environment.
  • Proven track record of managing client relationships and delivering high-quality services.
  • Experience in driving process transformation and continuous improvement initiatives.
  • Ability to work in a dynamic environment under time pressure.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in financial software and tools.
What we offer
  • stable employment in an international company
  • advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)
  • flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
  • modern and conveniently located offices in Wrocław and Warsaw
  • an onboarding buddy’s support to make you feel comfortable in our company from day one
  • substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
  • life insurance package
  • Multisport Card
  • workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
  • unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
  • access to a foreign language learning platform
  • DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
  • Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation
  • Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
  • Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
  • opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
  • DiXi Cool activities: trips, sports and wellness events, discounts for cultural event
Benefits
  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • no dress code
  • video games at work
  • coffee / tea
  • drinks
  • leisure zone
  • extra social benefits
  • sharing the costs of tickets to the movies, theater
  • holiday funds
  • christmas gifts
  • employee referral program
  • opportunity to obtain permits and licenses
DXC Technology Polska Sp. z o.o.

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission-critical IT services that move the world.

Wyrażam zgodę na przetwarzanie przez DXC Technology Polska Sp. z o.o. moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez DXC Technology Polska Sp. z o.o. moich danych osobowych na potrzeby przyszłych rekrutacji.

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